Customer Master Data Specialist

Old World Industries•Northbrook, IL

3d•$56,000 - $63,000

About The Position

The Customer Master Data Specialist is responsible for the accuracy, integrity, and timely maintenance of master data in SAP. The role independently evaluates and processes complex master data requests, analyzes and resolves EDI transaction failures, identifies root causes and improvement opportunities, and supports compliance with master data governance standards. The Specialist also serves as a subject-matter resource by developing standard operating procedures, delivering training, and partnering with business teams to improve master data processes and reporting. The position includes maintaining master data, preparing and validating data for recurring and ad hoc reports, monitoring and troubleshooting EDI transactions, conducting root-cause analysis, and coordinating complex issue resolution with cross-functional teams. It also involves developing and maintaining training materials and SOPs, communicating process changes, and supporting adherence to data governance controls.

Requirements

At least 3 years of experience in master data, data governance, ERP data management, reporting, or a related data-focused role, including resolving complex data-quality or transaction issues.
Experience monitoring and troubleshooting EDI transactions, including failure analysis, issue documentation, and coordination with technical or business partners.
Proficiency in SAP or a comparable ERP system.
Advanced Excel skills, including data validation, lookups, pivot tables, and analysis of large datasets.
Strong analytical and problem-solving skills, including interpreting large datasets, identifying trends and root causes, and translating findings into corrective actions or process improvements.
Excellent written and verbal communication skills, including the ability to explain data requirements and technical issues, facilitate training, and influence cross-functional stakeholders.
Strong organizational skills and attention to detail.
Ability to develop and implement training programs and SOPs.
Proactive and solution-oriented mindset.
Ability to work independently, exercise sound judgment, manage competing priorities, and collaborate across business and technical teams.
High level of professionalism and customer focus.

Nice To Haves

Bachelor’s degree in business, management, or a related field is preferred.

Responsibilities

Independently evaluate, validate, and process complex master data requests in SAP, coordinating with stakeholders to resolve incomplete, conflicting, or noncompliant submissions.
Apply master data governance standards and controls; identify exceptions and coordinate corrective action.
Monitor master data quality, investigate recurring defects, and recommend preventive controls or process improvements.
Extract, validate, and analyze data for recurring and ad hoc reporting.
Refresh and reconcile recurring Excel reports, investigate discrepancies, and identify opportunities to standardize or automate reporting.
Monitor, prioritize, troubleshoot, and resolve EDI transaction failures; document actions and coordinate escalations with internal teams or external partners.
Conduct root-cause analysis of recurring EDI failures, assess business impact, recommend corrective and preventive actions, and verify implemented solutions.
Analyze trends, service levels, and recurring issues to identify and lead continuous-improvement initiatives.
Coordinate cross-functional resolution of complex master data and EDI issues.
Provide training, guidance, and issue-resolution support on master data processes and SAP functions.
Identify training needs; develop, maintain, and deliver training materials; and evaluate training effectiveness.
Develop, document, and maintain SOPs for master data setup, maintenance, validation, exception handling, and governance controls.
Communicate process changes, support implementation, monitor adherence to SOPs, and address gaps through coaching or process updates.