Customer Master Data Specialist

Old World Industries • Northbrook, IL

2d

About The Position

The Customer Master Data Specialist ensures the accuracy, integrity, and timely maintenance of master data in SAP. The role independently evaluates and processes complex master data requests, analyzes and resolves EDI transaction failures, identifies root causes and improvement opportunities, and supports compliance with master data governance standards. The Specialist also serves as a subject-matter resource by developing standard operating procedures, delivering training, and partnering with business teams to improve master data processes and reporting.

Responsibilities include maintaining master data in SAP, coordinating with stakeholders to resolve incomplete, conflicting, or noncompliant submissions, monitoring data quality, investigating recurring defects, and recommending preventive controls and process improvements. The Specialist extracts, validates, and analyzes data for recurring and ad hoc reports; refreshes and reconciles Excel reports; investigates discrepancies; and identifies opportunities to standardize or automate reporting.

The role includes independently monitoring, prioritizing, troubleshooting, and resolving EDI transaction failures; documenting actions; coordinating escalations; conducting root-cause analysis; and partnering with stakeholders to implement and verify corrective and preventive solutions. The Specialist analyzes trends, service levels, and recurring issues and leads continuous-improvement initiatives to improve data quality, reduce processing time, and prevent rework.

The Specialist provides training and support on master data processes and SAP functions, identifies training needs, develops and maintains training materials, and evaluates training effectiveness. The role also develops and maintains SOPs for master data setup, maintenance, validation, exception handling, and governance controls; communicates process changes; supports implementation; and monitors adherence.

Requirements

• At least 3 years of experience in master data, data governance, ERP data management, reporting, or a related data-focused role, including experience resolving complex data-quality or transaction issues.
• Experience monitoring and troubleshooting EDI transactions, including failure analysis, issue documentation, and coordination with technical or business partners.
• Proficiency in SAP or a comparable ERP system.
• Advanced Excel skills, including data validation, lookups, pivot tables, and analysis of large datasets.
• Strong analytical and problem-solving skills, including interpreting large datasets, identifying trends and root causes, and translating findings into corrective actions or process improvements.
• Excellent written and verbal communication skills, including the ability to explain data requirements and technical issues, facilitate training, and influence cross-functional stakeholders.
• Strong organizational skills and attention to detail.
• Ability to develop and implement training programs and SOPs.
• Proactive and solution-oriented mindset.
• Ability to work independently, exercise sound judgment, manage competing priorities, and collaborate across business and technical teams.
• High level of professionalism and customer focus.

Nice To Haves

• Bachelor’s degree in business, management, or a related field is preferred.

Responsibilities

• Independently evaluate, validate, and process complex master data requests in SAP.
• Coordinate with business stakeholders to resolve incomplete, conflicting, or noncompliant submissions.
• Apply master data governance standards and controls to maintain data accuracy, completeness, and consistency.
• Identify data exceptions and coordinate corrective action with appropriate stakeholders.
• Monitor master data quality, investigate recurring defects, and recommend preventive controls or process improvements.
• Extract, validate, and analyze data for recurring and ad hoc reporting.
• Refresh and reconcile recurring Excel reports, investigate discrepancies, and identify opportunities to standardize or automate reporting.
• Monitor, prioritize, troubleshoot, and resolve EDI transaction failures; document actions and coordinate escalations with internal teams or external partners.
• Conduct root-cause analysis of recurring EDI failures, assess business impact, recommend corrective and preventive actions, and help implement and verify solutions.
• Analyze trends, service levels, and recurring issues and lead continuous-improvement initiatives.
• Resolve complex master data and EDI issues in coordination with cross-functional teams.
• Provide training, guidance, and issue-resolution support on master data processes and SAP functions.
• Identify training needs; develop, maintain, and deliver training materials; and evaluate effectiveness.
• Develop, document, and maintain SOPs for master data setup, maintenance, validation, exception handling, and governance controls.
• Communicate process changes, support implementation, monitor SOP adherence, and address gaps through coaching or process updates.

Benefits

• Medical, dental, and vision coverage with wellness benefits.
• Company-matching 401(k) plan.
• Company-paid life insurance and accidental death and dismemberment benefits.
• Company-paid identity theft insurance.
• Company-paid disability coverage.
• Flexible spending and health savings accounts.
• Company-paid employee assistance program.
• Paid time off and paid holidays.
• Voluntary life insurance.
• Legal benefits.
• Critical illness insurance.
• Accident insurance.
• Hospital indemnity insurance.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed