Specialist Crowd Control- On Call (Caesars Atlantic City)
About The Position
This role is responsible for all security-related functions at assigned areas, ensuring guest safety by surveying and watching the crowd at all times. The Specialist Crowd Control works to prevent and resolve altercations among guests, stops inappropriate behavior immediately in a professional manner, and checks guests' identification to ensure they are age-appropriate. They enforce capacity regulations, familiarize themselves with VIP guests to ensure only they enter VIP areas, and maintain control by circulating through the crowd throughout their shift. Constant vigilance is required to ensure the safety of patrons, employees, and company property. Accurate reporting and completing Incident Reports or other necessary reports are also key responsibilities. The role requires demonstrating superior customer service skills, maintaining an upbeat and positive attitude, creating positive energy, and sustaining enthusiasm. The Specialist builds relationships by greeting guests warmly, anticipating needs, providing fast and flawless service, checking for satisfaction, and effectively resolving service breakdowns. They also promote Caesars Rewards programs and card membership, providing a warm farewell and thanking guests for visiting.
Requirements
- CPR or AED certified or the ability to obtain certification required.
- Controlled Force/Handcuffing certified or willing to complete certification.
- NJ CASINO EMPLOYEE REGISTRATION-required
Nice To Haves
- High School Diploma preferred.
- Previous experience in night club security preferred.
- Valid NJ Driver’s License preferred.
Responsibilities
- Responsible for all security related functions at assigned areas.
- Ensuring guest safety through surveying and watching the crowd at all times.
- Preventing and resolving altercations among guests.
- Stopping all inappropriate behavior immediately in a professional manner.
- Checking guests’ identification to ensure they are age appropriate.
- Enforcing capacity regulations.
- Familiarizing themselves with VIP guests and ensuring that only VIP guests enter VIP areas.
- Maintaining control by circulating through the crowd throughout shift.
- Maintaining constant vigilance to ensure the safety of patrons, employees and company property.
- Responsible for accurate reporting and completing Incident Reports and/or other reports as necessary.
- Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
- Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
- Creates an atmosphere of luck and celebrates guest’s wins.
- Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
- Anticipates needs and provides fast, flawless service.
- Checks for satisfaction and effectively resolves service breakdowns when they exist.
- Promotes Caesars Rewards programs and card membership.
- Provides a warm farewell and thanks guests for visiting.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
