Caesars Rewards Representative - Part Time (Tropicana Atlantic City)
About The Position
Responsible for maintaining daily procedures regarding Caesars Rewards members and functions, which includes discerning appropriate ID, filing, record keeping and computer coding of applications. Interacts with all casino related departments. Promotes positive customer service. Responsible for direct mail inquires to include updating customer account information, but not changing player rating information. Assists with the resolution of player complaints and problems. Has view only access to E-Promo account information. Regular attendance for scheduled work required. Provides Family Style Service at all times. May perform other duties as assigned. Analyzes computer information as it pertains to the structure of the Caesars Rewards Club. Greeting daily Line Runs and Charters while providing Family Style Customer Service. Reconciling Bus Coupons Always visible and available to listen to guests concerns and quickly attempts to remedy the situation. Always is available to assist with other duties when required to do so, or as directed by the supervisor.
Requirements
- High school diploma or equivalent experience preferred.
- Knowledgeable of general information regarding facilities, and amenities.
- Skilled in both casino and hotel computer systems.
- Required to perform the customer service standards of the department.
- Knowledgeable of the Casino Control Act and Attendant Regulations, as well as company internal controls, policies, and procedures.
- CER License is Required.
Responsibilities
- Maintain daily procedures regarding Caesars Rewards members and functions.
- Discern appropriate ID, file, record keep, and computer code applications.
- Interact with all casino related departments.
- Promote positive customer service.
- Handle direct mail inquiries, including updating customer account information.
- Assist with the resolution of player complaints and problems.
- Analyze computer information pertaining to the structure of the Caesars Rewards Club.
- Greet daily Line Runs and Charters while providing Family Style Customer Service.
- Reconcile Bus Coupons.
- Be visible and available to listen to guests' concerns and attempt to remedy situations.
- Be available to assist with other duties as required or directed by a supervisor.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
