SPECIALIST, CLIENT TECHNOLOGIES

Denver Public Schools•Denver, CO

6h•$60,739 - $72,887•Onsite

About The Position

Providing onsite, online, and phone based support to all student, teacher, and administrative staff computers, and technology, and enterprise school information systems. Identify critical or time-sensitive technology issues in the district, and work with Team Lead for the timely resolution of these issues. Work focus will include, but is not limited to: projects, technology implementations, and hardware/software deployments, and other duties as identified by management. Participate in communications from the Site Support team to district staff. Participate in IT consultation with to IT users in for all aspects of end-user computing. Following are the Denver Public Schools Shared Core Values reflected in everyday work: Students First . Integrity . Equity . Collaboration . Accountability . Fun

Requirements

Minimum Associate's Degree - Computer Science, Information Systems or other related field
Lead for racial and educational excellence and work to dismantle systems of oppression and inequity in our community, along with believing in and supporting all students so they feel seen and heard with access to high quality education.
Live and work with a permanent home address in Colorado while working with us.
Have the ability with or without accommodations to meet the physical demands of the position.
One to two years of IT work experience in supporting desktop software and hardware products, and troubleshooting, isolating and diagnosing problems

Nice To Haves

Previous experience supporting diverse user groups in an education environment preferred

Responsibilities

Perform in 1st-tier support for school information systems, including account management, user security, workstation troubleshooting, assistance with common procedures, and basic user training.
Perform and provide training for 2nd-tier support for school information systems, including student scheduling, teacher gradebook configuration, household information, data query and filter development.
Responsible for working with and analyzing student information system (demographic, attendance, scheduling, grades, behavior, etc.). This includes assisting DPS schools in the maintenance of a comprehensive Student Information System in line with local, state and federal laws, codes and policies. Performs a variety of technical data functions and procedures to prepare input and extract information from the District’s School Information System.
Work proactively with Team Lead and school leadership to configure and optimize enterprise-level school information systems for DPS schools, including (but not limited to) calendar setup, general school schedule structure, and transfer of data from one school year to the next.
Work with team members and other service support groups to effectively configure, install, troubleshoot, and maintains software and hardware in a networked environment; and arranges for repairs.
Builds customer relationships by coordinating with customers to plan operational and project work. May require on-call availability and may require working during non-business hours and on weekends.
Consult with users and provide advice on technology strategies and hardware purchases.
Manage and facilitate the technology aspect of opening and closing of schools and administrative departments.
Perform continuous real-time updates, completions, and (if necessary) escalations of all service-request tickets, using SQL-based CRM (customer relations management) system.
Collaborate with trainers to develop documentation (online and hard-copy) for software applications and enterprise systems (e.g., use guides, quick-reference guides, training videos).
Identify LAN and WAN networking problems (across all 8 layers of network topology), and escalate problems to the Network team in a timely and accurate manner.
Provide continuous real-time verbal and written communication of software and hardware news, issues and problems to all CRM (customer relations management) team members.
Provide basic user training for enterprise software (e.g., e-mail, student information systems, web-based applications, web browsers, office productivity suites, email), utilizing iOS, Windows, cloud-based and Android operating systems, and virtualized operating systems
Provide support for IOS, Windows, cloud-based and Android business applications