Client Technologies Analyst I

Texas A&M University System•Corpus Christi, TX

1d•Onsite

About The Position

The Client Technologies Analyst, under general supervision, performs complex and non-routine specialized client technology support functions, such as troubleshooting, analysis, research, debugging, and problem-solving. Texas A&M University-Corpus Christi (TAMU-CC) is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11,000 students. The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees. As a member of the Texas A&M University System, TAMU-CC benefits from a range of resources, increased visibility and influence, and opportunities to collaborate with peers across member institutions. TAMU-CC’s beautiful campus is located on a 240-acre island on Corpus Christi Bay and was ranked #1 College by the Sea by Best College Reviews. Our natural setting is enhanced by its modern, attractive, and state-of-the-art classroom buildings and support facilities.

Requirements

Bachelor’s degree in applicable field.
Four (4) months of related experience in IT.
High School Diploma/GED and four (4) years and four (4) months of related experience in IT.
Associate degree and two (2) years and four (4) months of related experience in IT.
Ability to multitask and work cooperatively with others.
Excellent written communication, analytical, interpersonal, customer service and organizational skills.

Nice To Haves

Course credit or certifications in Information Technology.
ITIL v4 certification
AVIXA, Crestron, AMX, or EXTRON certification(s).
University or IT experience.

Responsibilities

Diagnoses and repairs hardware/software failures and conflicts.
Installs, upgrades, and configures hardware and software.
Facilitates new audio-visual setups, including application and data transfers, and user account information.
Utilizes complex software tools to maintain, configure, define security, and monitors audiovisual system life cycle.
Establishes configuration baselines and maintains systems within defined parameters.
Monitors and maintains system security.
Provides protection and recovery support for client data.
Tracks and assists in the coordination of equipment repair work order assignments and provides detailed work records, which outlines the history of tests, performance problems, and repairs for each piece of equipment.
Attends training and assists in researching, testing, and disseminating operation instructions.
Assists with the evaluation of new technologies to determine their applicability to clients’ needs.
Communicate effectively with IT support staff and team members
Supports Presidential and other special events for campus, including gathering audio video requirements, planning events, developing a support plan, and running audio video equipment for events.
On-call rotation for escalated issues that require support after hours.
Provide training and guidance to faculty, staff, and other IT support team members
May coordinate the technical activities of a small project team.
Assists and mentors’ other employees in resolving various issues.
Perform other duties as assigned.

Benefits

Medical $0 - $30 per month for Employee Only coverage after university contribution ($920 value). Up to 83% of premium covered by the university: Employee and Spouse Employee and Children Employee and Family coverage
Dental & Vision
Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account
On-campus wellness opportunities
Dual Career Partner Program
Work Life Solutions: Counseling, Work Life Assistance, Financial Resources, and Legal Resources
Tuition Benefits: Public Loan Forgiveness
Book scholarships 100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply).
Retirement Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP)
Voluntary Tax Deferred Account/Deferred Compensation Plan
Time Off: 8+ hours of vacation paid time off every month.
8 hours of sick leave time off every month.
8 hours of paid time off for Birthday leave.
12-15 paid holidays each year.