Client Insight Analyst I

Advarra•United States of America,

4d•Remote

About The Position

The Client Insight Analyst I supports programs designed to improve client experiences across Advarra services and products. This role focuses on executing core Voice of the Customer (VoC) activities, supporting data analysis, and assisting in the delivery of insights that help teams understand client feedback and identify improvement opportunities. Working under guidance, the Analyst I contributes to survey design, reporting, and analysis while developing skills in client experience analytics, stakeholder collaboration, and problem-solving.

Requirements

0-2 years' experience in a data, reporting, administrative, or analytical support role, or relevant education in lieu of experience.
Basic proficiency with computer applications, including MS Office products (Excel, Word, PowerPoint).
Ability to accurately enter, organize, and review data with attention to detail.
Ability to follow established processes and work instructions with guidance.
Effective written and verbal communication skills and willingness to ask questions and learn.

Nice To Haves

Bachelor's degree in business, analytics, or a related field.
Exposure to surveys, customer feedback, reporting, or data collection activities.
Familiarity with spreadsheets, basic reporting tools, or CRM systems.
Interest in client experience, analytics, or business insights.
Ability to manage routine tasks and meet deadlines in a structured environment.
Willingness to adapt to changing priorities, tools, and processes.
Demonstrated reliability and consistency in attendance and work output.

Responsibilities

Support the administration and distribution of client feedback surveys as part of Advarra’s Voice of the Customer (VoC) program.
Assist with collecting, organizing, and validating client feedback data from surveys and other sources.
Prepare routine reports and summaries using established templates and guidelines.
Maintain and update dashboards and tracking files for client experience metrics under supervision.
Help identify common themes or data anomalies in survey results and escalate findings to senior team members.
Support root cause analysis efforts by gathering data and documenting observations.
Follow established VoC “close-the-loop” processes, including logging feedback and tracking follow-up actions.
Coordinate with internal teams to ensure timely and accurate data updates.
Document processes, data definitions, and standard operating procedures as directed.
Participate in team meetings, training, and knowledge-sharing activities to build skills in analytics and client insights.
Perform other related duties as assigned.