Specialist, Client Services, International

Medical Information Technology • Canton, MA

7d • Hybrid

About The Position

As a member of our International Client Services team, you will serve as the primary face of MEDITECH for our customers around the globe. You will play a critical role in fostering successful, long-term partnerships by facilitating communication between our international customers and MEDITECH’s internal development staff to advocate for financial and administrative software enhancements and modifications. You will be responsible for troubleshooting, researching, and resolving system issues and gain first-hand insight into healthcare operations abroad.

Requirements

• Exceptional written and verbal communication skills
• Exceptional project management and organizational skills
• Ability to work well independently and as part of a team
• Ability to multi-task in a fast-paced environment
• Strong interpersonal and presentation skills
• Access to a personal credit card (or the ability to obtain one) to manage initial expenses incurred during business travel.
• May be required to show proof of vaccination when traveling to a customer site unless you have an approved medical or religious exemption.
• Must verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.
• MEDITECH will not sponsor applicants for work visas.

Nice To Haves

• Bachelor's or associate degree preferred and/or applicable training, education, or customer service experience, and/or related military experience
• International Business degree or travel abroad experience a plus, but not required
• Financial, healthcare administrative experience and clinical exposure is a plus, but not required

Responsibilities

• Troubleshooting, researching, and solving customer software and system problems
• Acting as the primary contact for clients
• Answering customer questions
• Processing requests for software enhancements and system modifications
• Corresponding with customers over the phone and through letters, fax and email
• Providing customer education, both internally at MEDITECH and at customer sites
• Working on a variety of group projects, communicating with development staff
• Mentoring co-workers

Benefits

• health, dental, & vision insurance
• profit sharing trust and 401(k)
• tuition reimbursement
• generous paid time off
• sick days
• personal time
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree