Specialist, Client Operations Representative
BNY•Pittsburgh, PA
About The Position
BNY is seeking a Specialist, Client Operations Representative to join its team in Pittsburgh, Pennsylvania. The role provides comprehensive client service by handling complex inquiries and issues, coordinating operational processes related to client transactions and reporting, and working with internal teams to improve service delivery. The representative maintains knowledge of relevant regulations and organizational policies, uses data and analytics to identify process-improvement opportunities, and builds strong client relationships through proactive communication.
Requirements
- 0–3 years of experience required.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to collaborate across teams to improve operational efficiency and client service delivery.
Nice To Haves
- Bachelor’s degree in business, finance, or a related field preferred.
Responsibilities
- Manage complex client inquiries and issues, ensuring timely resolutions that meet client expectations.
- Coordinate and oversee operational processes related to client transactions and reporting, ensuring accuracy and efficiency.
- Collaborate with internal teams to improve service delivery and operational processes.
- Maintain current knowledge of industry regulations and organizational policies to ensure compliance.
- Use data and analytics to identify trends and process-improvement opportunities that contribute to strategic objectives.
- Foster strong client relationships through proactive communication and a commitment to client success.
Benefits
- Competitive compensation
- Benefits and wellbeing programs
- Flexible global resources and tools
- Generous paid leaves
- Paid volunteer time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
