Specialist, Client Onboarding/Transitions/Conversions/KYC II

BNY Mellon • Pittsburgh, PA

2h • $52,000 - $135,396

About The Position

The Specialist, Client Onboarding/Transitions/Conversions/KYC II onboards clients, opens and closes accounts, and supports transitions and conversions to the platform under moderate direction. The role analyzes, reconciles, and reviews incoming and outgoing data to ensure accurate platform transitions; obtains and reviews required documentation and reference data; and ensures AML and KYC requirements are completed before accounts are opened. The specialist explains documentation requirements, regulations, market complexities, and expectations to clients, and works with clients and internal parties on account openings and asset events. Account closures include checking for pending activity or remaining balances.

The specialist works directly with clients on documentation and reference data, and may provide onsite support and training. Responsibilities include confirming receipt of application and investor tax documents; leading project-management activities such as reporting, planning, issue and risk tracking, scheduling, effort estimation, and project documentation; ensuring clients receive necessary training; communicating progress; and escalating issues or potential delays.

The role supports conversions for institutional client relationships, including accurate conversion of financial-statement data for daily, weekly, or monthly valuation clients. It reviews control reports, mitigates risk, resolves conversion problems, and coordinates firm-wide resources to address client needs. It also helps ensure activities meet compliance, legal, and regulatory requirements and may participate in UAT, onboarding, and fault resolution.

The specialist is responsible for the success of less complex or small transitions, monitoring project quality and efficiency and the client experience. The role guides clients on platform applications and program or product structures, provides guidance to less experienced colleagues, and may allocate work and monitor quality. There are no direct reports, though people-management responsibilities may apply in some geographies. The position serves standard clients and contributes to team objectives.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• 3–5 years of total work experience preferred.
• Applicable local or regional licenses or certifications as required by the business.

Nice To Haves

• Advanced or graduate degree preferred.
• Experience in securities, financial services, client-facing roles, or project management preferred.

Responsibilities

• Onboard clients; open and close accounts; and handle client transitions and conversions to the system or platform.
• Analyze, reconcile, and review incoming and outgoing data to ensure accurate transitions.
• Obtain and review required documentation and reference data, and ensure AML and KYC due diligence is completed before opening accounts.
• Explain required documentation, regulations, market complexities, and market expectations to clients.
• Work with clients and internal parties to open accounts after due diligence and coordinate asset events.
• Check for pending activity and remaining balances before closing accounts.
• Support clients with documentation and reference data, including possible onsite support, training, document quality review, and submission.
• Ensure application forms and investor tax documentation are received.
• Lead project-management activities, including reporting, planning, issue and risk tracking, scheduling, effort estimation and tracking, and project documentation.
• Ensure clients receive necessary training or provide the training directly.
• Communicate project progress to the team and escalate issues or potential delays.
• Support conversions for institutional client relationships and accurately convert financial-statement data for daily, weekly, or monthly valuation clients.
• Support and review control reports to mitigate risks and resolve conversion issues.
• Coordinate firm-wide resources, including product, technology, marketing, compliance, and other teams, to address client needs.
• Ensure onboarding, transition, and conversion activities meet compliance, legal, and regulatory requirements.
• Participate in user acceptance testing (UAT), onboarding, and fault resolution as needed.
• Ensure the success of less complex or small transitions by monitoring project quality, efficiency, and the client experience.
• Guide clients in platform applications and the structure of their program or product offering.
• Provide guidance to less experienced colleagues; allocate work and monitor the quality of others’ work when assigned.

Benefits

• Competitive compensation and benefits.
• Wellbeing programs and flexible global resources and tools.
• Paid leaves, including paid volunteer time.
• 401(k) plan for eligible employees.
• Medical, dental, vision, and basic life insurance for eligible employees and their eligible dependents.
• Paid time off benefits, including vacation and sick time, depending on the position offered.
• Potential eligibility for an annual discretionary incentive award.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level