Specialist, Client Management

McKesson • Cary, NC

5d

About The Position

The Specialist, Client Management (P3) supports biopharma partners and McKesson’s integrated specialty pharmacy model. As a primary contact for assigned client programs, this role supports end-to-end program operations, continuous improvement, and high-quality service delivery across multiple business lines. The position involves client relationship management, cross-functional program and project coordination, performance and financial oversight, and collaboration with internal teams. Travel may be required up to 10%.

Requirements

• Degree or equivalent and typically 4+ years of relevant experience.
• At least 4 years of professional experience in healthcare, pharmaceuticals, client/account management, consulting, finance, or program management.
• Experience managing client-facing programs or complex operational workflows.
• Strong project management skills, including managing multiple priorities and deadlines.
• Analytical ability to interpret data, identify trends, and communicate insights clearly.
• Advanced proficiency in Excel and PowerPoint.
• Bachelor’s degree or equivalent experience.
• Ability to travel up to 10%.

Nice To Haves

• Experience with Microsoft Project.
• CRM experience; Salesforce preferred.
• Excellent written and verbal communication skills.
• Ability to build relationships, influence without authority, and collaborate across cross-functional teams.
• Strong organization, attention to detail, and follow-through.

Responsibilities

• Serve as a main point of contact for assigned pharmaceutical clients, providing clear, consistent, and proactive communication.
• Build client engagement by providing consultative insights, identifying workflow improvements, and highlighting opportunities for program and revenue growth.
• Prepare and deliver Quarterly Business Reviews with results, trends, and strategic recommendations.
• Manage day-to-day program operations, timelines, and deliverables for cross-functional teams.
• Track performance against service level agreements, identify gaps, and lead corrective-action planning.
• Oversee the change request process and maintain project plans, tracking logs, and related documentation.
• Validate reporting accuracy and interpret results to provide actionable client insights.
• Monitor program profitability and provide monthly variance commentary when needed.
• Review, validate, and manage client billing accuracy in partnership with Finance.
• Support pricing and contract modifications for new and existing client initiatives.
• Support effective communication and a strong team environment across the Client Relationship organization.
• Escalate risks and issues appropriately and provide leadership visibility into program operations.
• Recommend innovative solutions and contribute to continuous improvement.

Benefits

• Competitive compensation package.
• Annual bonus or long-term incentive opportunities may be offered.
• Benefits are referenced, but specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level