Specialist, Charter Operations

Air Canada•Dorval, QC

About The Position

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Specialist, Charter Operations is responsible for execution and operational integrity of Air Canada extensive Jetz and Charter VIP portfolio.

Requirements

University Degree
Minimum 8 years of airline experience required, preferably in an operational planning or execution role
Strong project management discipline and ability to work closely with various teams and moving parts required in conjunction with Jetz Product + Charter Services department to ensure smooth implementation and completion of charter operations.
Exceptional presentation skills and ability to comfortably interact with all customer organizational levels.
Excellent grasp of the full Microsoft suite.
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Strong communication and interpersonal skills
High level of discretion and ability to work with confidential information
Ability to work under a tight deadline with little supervision while using own judgment

Nice To Haves

Based on equal qualifications, preference will be given to bilingual candidates.

Responsibilities

Responsible and main point of operations contact for VIP customers including professionals sports teams, programmed and adhoc charters.
Manage schedule adjustments and collaborate with customers, FBOs, Customs, Airports Authorities and varying required stakeholders depending on customer type to ensure a high degree of discretion and confidentiality with VIP customers journeys
Manage client expectations relating to all customer touch points to secure customer trust and satisfaction
Direct and lead Operational teams (SOC, Flt OPS, Dispatch, IFS, Crew Scheduling, ACM, Airports) to ensure customer satisfaction, often day of flight.
Ensure schedule integrity with Scheduling team and proactively address any potential issues
Identify and pursue new sales opportunities for Air Canada (including Rouge) and for Air Canada Jetz’ existing and new charter offerings, while maximizing charter sales growth through fleet expansion.
Main point of contact for AC OPS reps and customer travel managers during operation
Responsible in carrying out sales activities for Air Canada (includes rouge) + Air Canada Jetz charter sales at meetings, trade shows, conventions and corporate functions encompassing local, national and international levels.
Work closely with the Principal, Jetz and Charters and Manager, Charter Planning to facilitate availability, fleet requirements, pricing and contracts.
In coordination with the Canada, USA, International and Corporate account management teams, identify and maximize Charter revenue opportunities with our managed customer base.
Create, develop and implement new sales business strategies for Domestic, Transborder and International clientele while promoting new destinations
Develop and lead special charter projects as assigned.
In tandem with the Principal, Jetz and Charters, identify opportunities to innovate highly customized service delivery for charters.
Manage and liaise client expectations relating to all customer touch points
Liaise with Marketing Department to develop new branding strategies for Air Canada (includes rouge) and work closely with Manager, Jetz Product + Charter Services for Air Canada Jetz charter sales on aircanada.com website design and internal/external communication platforms.
Work closely with Sponsorship Department and Manager, Jetz Product + Charter Services to leverage long-term and ad hoc charters for domestic and international high-profile events.