Specialist, Charter & Events Sales - Temporary Role

The Ritz-Carlton Yacht Collection•Fort Lauderdale, FL

2d•Hybrid

About The Position

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury. Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe. The Essence of Excellence: The Gold Standards The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor. The Employee Promise At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests. By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company. The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened. Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

Requirements

Bachelor’s degree or equivalent combination of education & experience
3+ years of Charter and Group Sales and/or Operations experience
Previous experience with cruise or hotel programming planning; understanding of the inner workings of cruise lines and room block agreements
Ability to think outside of the box using creative problem-solving skills
Must be adept at multi-tasking and meeting deadlines in a fast-paced environment
Strong interpersonal communication skills; excellent verbal and written communication skills
Ability to effectively interact with all levels of the Company
Strong attention to detail and organizational skills
Ability to handle and maintain the confidentiality of sensitive information
Ability to work under minimal supervision; exercising independent judgment, discretion, and initiative
Process-oriented – able to develop and refine workflow processes for maximum efficiency
Strong customer service/people skills, including diplomacy and the ability to establish winning relationships with employees, colleagues, clients, and suppliers/vendors
Solution-oriented with proven problem-solving skills
Proficiency in Microsoft Office and reservation systems
Proper documentation to travel domestically & internationally (i.e, valid passport) and ability to travel on short notice as well as work non-traditional hours as needed.

Nice To Haves

Previous sales experience is a plus
A wide range of travel experience to worldwide destinations is a plus (experience and knowledge of ports of call a plus)
experience with program planning applications a plus

Responsibilities

Facilitate and directly support the MICE Sales team in all charter and group RFPs.
Facilitate support to the MICE Sales team in capturing new business opportunities and growing the MICE database with new clients.
Maintain a detailed record of MICE client interactions and related activities.
Assist Charter Sales Team in responding to Charter & Group requests.
Collect & input all trip details for Charter, Meeting, and Incentive groups and continually monitor and update as changes are made.
Participate in department training, industry networking events, and client meetings as needed.
Assist in identifying and surpassing monthly, quarterly, and annual department goals.
Work with Reservations to pull and assign group space.
Ensure payments for all Charters & Groups are received and recorded.
Work with Accounting to facilitate monthly accruals and manage yearly spending.
Invoice all Charters & Groups and follow up on any outstanding issues.
Assist with Marketing & Partnership plans when needed; coordinate with Marketing to update necessary assets or fleet amenity changes.
Oversee program wrap-up process including internal documentation, client feedback, and financial reconciliations.
Collaborate with Hotel Operations on requests to accommodate group needs.
Assist operations manager with planning of customized events, special onboard programming and entertainment, unique food & beverage requests, production requirements, excursions, and custom itineraries, and other items that may be consistent with the parameters of the client’s charter agreement.
Maintain Charter/Group records and preferences in the Events System.
Communicate and escalate service issues appropriately, including timely follow-up
Other related duties as assigned