Specialist - Career Services FT

Goodwill San Antonio•San Antonio, TX

1d•$45,437 - $50,000•Onsite

About The Position

The Specialist – Career Services helps Goodwill Industries of San Antonio program participants find and retain employment through job-readiness and placement services. The specialist manages a caseload and works as part of a team to help participants overcome barriers to employment. Services include assessments, job-search goal setting, community resource connections and referrals, resume development, mock interviews, job leads and application assistance, workplace-skills training, and connections to hiring employers. Goodwill uses a high-touch engagement model and emphasizes building and maintaining strong client relationships. The position is based at Commerce G, 703 Dolorosa, San Antonio, Texas, with travel to various Goodwill locations. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The salary range is $45,436.50 to $50,000. Goodwill describes itself as a nonprofit social enterprise focused on fighting poverty and creating opportunity, and highlights its employee and community programs, internal advancement opportunities, and personal and professional development.

Requirements

Bachelor’s degree; equivalent work experience may be accepted in lieu of education.
1–3 years of experience in client case management, helping clients secure employment, staffing, talent acquisition, or a related field.
Effective verbal and written communication skills.
Ability to organize and present educational material.
Flexibility regarding work availability and hours to support program needs.
Ability to meet the physical requirements of the position.

Nice To Haves

Experience in career readiness, resume writing, or staffing.
Experience in client services, case management, or employee recruitment.
Experience in workforce development and community partnerships.

Responsibilities

Uphold and model Goodwill’s mission, core values, and servant leadership philosophy.
Provide friendly, professional customer service and respond to questions and concerns.
Maintain the confidentiality of documentation and information received.
Receive referrals from program staff and ensure a seamless transition for participants actively seeking work.
Conduct participant intake assessments to identify personal and professional goals and barriers to achieving them.
When appropriate, administer or help participants complete interest, personality, and skills assessments and recommend career paths.
Develop participant-led Individual Service Plans that define career goals and connect participants to internal and external resources.
Consult regularly with participants, encourage and support them, document progress, and ensure or modify service-plan activities as needed.
Prepare or review resumes and cover letters aligned with participants’ career objectives, with support from the Career Services Associate, and teach participants how to submit quality applications.
Collaborate with the Community Relations Team and research job boards and other sources to develop relevant job leads.
Conduct mock interviews to build participants’ hiring-process skills and confidence.
Identify barriers to successful employment and provide guidance, service coordination, or assistance addressing basic needs such as transportation, childcare, and healthcare.
Assist with enrollment in or delivery of job-readiness training as needed.
Solicit participant feedback about services and invite program completers to provide agency mission moments.
Document participant objectives, activities, progress notes, job placements, and other required information in the Client Management System.
Assist with training activities, community and career fairs, and other outreach as needed.
Perform other activities and duties assigned by leadership to support participants and team success.