Specialist, Campaign Operations

Sherweb•Montreal, QC

10h•CA$52,000 - CA$68,000•Hybrid

About The Position

At Sherweb, we work to simplify the cloud for IT professionals so they can focus on what matters most, helping their customers succeed. As a Campaign Operations Specialist, you will play a critical role in bringing marketing campaigns to life. You will be responsible for executing campaigns across our marketing technology stack, ensuring campaigns are launched accurately, efficiently, and at scale. This role sits at the intersection of marketing, technology, and operations. You'll work closely with Growth Marketing Managers, developers, and the Marketing Operations Manager to build, deploy, troubleshoot, and continuously improve marketing initiatives across multiple audiences, products, and markets. The Marketing Operations Manager will provide operational guidance, process direction, training, and support to help ensure campaigns are executed consistently and effectively. Success in this role requires strong attention to detail, systems thinking, and a passion for operational excellence.

Requirements

2–5 years of experience in marketing operations, campaign execution, marketing automation, or related operational roles
Experience working with CRM and marketing automation platforms
Strong attention to detail and commitment to execution quality
Experience building campaigns, workflows, audience segments, automation journeys and Microsoft Excel
Strong organizational and time management skills
Ability to work within structured operational processes and governance frameworks
Strong communication and collaboration skills
Fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.

Nice To Haves

Experience working in B2B or B2B2B marketing environments
Experience with Microsoft Dynamics or similar CRM platforms
Familiarity with AI-assisted workflows within marketing automation or CRM environments
Experience partnering with developers or technical teams
Experience supporting multi-channel campaign execution

Responsibilities

Build and execute campaigns across CRM and marketing automation platforms
Support campaign execution and workflow management within Dynamics and other marketing technology platforms
Configure email campaigns, automation journeys, forms, audience segments, and workflows
Support high-volume, multi-campaign execution while maintaining strong operational accuracy, consistency, and adherence to established processes
Maintain strong operational accuracy while working within structured processes and governance frameworks
Configure and maintain campaign components across marketing systems
Understand dependencies between campaign workflows, landing pages, forms, audience data sources, and connected systems to prevent downstream operational issues
Partner with developers and technical teams on landing pages, integrations, and operational implementation requirements
Identify and prevent operational issues before they impact campaign performance
Execute QA and testing processes before campaigns go live
Identify, troubleshoot, and resolve operational issues, workflow errors, and deployment challenges
Ensure campaigns align with operational standards, documentation, and established best practices
Support ongoing improvements to campaign quality and execution consistency
Partner closely with Growth Marketing Managers and campaign stakeholders to support execution requirements
Partner closely with the Marketing Operations Manager to support campaign execution, operational consistency, process adherence, and continuous improvement initiatives
Work cross-functionally with developers and operational teams to support campaign delivery, issue resolution, and troubleshooting
Contribute operational insights, troubleshooting findings, and execution-related recommendations during campaign reviews
Surface recurring execution issues, operational friction points, and process gaps to support continuous improvement efforts
Maintain and update campaign documentation, workflows, and operational resources
Participate in operational training and process improvement initiatives
Support data quality and campaign tracking requirements to enable accurate reporting and attribution
Help improve the scalability, efficiency, and consistency of marketing operations over time

Benefits

Beautiful offices designed for collaboration (Sherbrooke and downtown Montreal)
Access to cutting-edge tools and technologies
A results-driven culture where ideas, actions, and expertise are recognized
Supportive colleagues from diverse professional and cultural backgrounds
A generous employee referral program
Base salary between $52,000.00 and $68,000.00 per year
Vacation allowance based on prior experience
Paid time off starting on day one (vacation and personal days)
Employee benefits program with savings at local merchants
Multiple learning and development opportunities
Tools to track your progress and support career growth
A rich calendar of virtual and in-person activities designed to foster connection throughout the year.