Manager, Campaign Operations
About The Position
The DoorDash Campaign Operations team’s mission is to efficiently deliver high quality, relevant communications that meet the needs of our audiences, globally. To accomplish this mission, we’re building a team of technical CRM experts who build, QA, and launch marketing campaigns designed by our Lifecycle Marketing partners. This team is goaled on high quality campaign delivery and operational efficiency to enable DoorDash to achieve its missions and continue to grow rapidly. As the Campaign Operations Manager, you will lead a 5 person Operations team that builds, QAs and launches hundreds of high quality CRM campaigns per year. You will partner closely with the Consumer Lifecycle team to ensure each campaign has the right staffing, has completed all required steps prior to launch, and is delivered on time to the end-consumer, with high quality and excellent craft. You will be responsible for your team’s high quality campaign delivery rate goal and partner with Martech, Product and Analytics to identify opportunities for further improvement across our Campaign Operation processes and tools. This role will report to the Head of Cx Campaign Operations.
Requirements
- 5+ years of experience in Retention Marketing, Marketing Operations, Martech or Lifecycle Marketing, with at least 2 years leading 3+ reports.
- Hands-on experience with Braze or a similar ESP is required.
- Demonstrated ability to apply AI tools to improve operational efficiency or campaign quality.
- Proven ability to lead and develop high-performing teams.
- Strong attention to detail, organizational skills, and the ability to manage multiple projects simultaneously.
- Ability to interpret data and analytics to inform decisions, build business cases for investment, and optimize campaign development and quality.
- Excellent interpersonal and communication skills to work effectively with cross-functional teams and stakeholders.
Nice To Haves
- Experience leading a Marketing Operations team preferred.
- Familiarity with other marketing automation tools is a plus.
Responsibilities
- Manage and develop a team of Campaign Operations Associates, fostering growth, collaboration, and excellence in campaign execution.
- Ensure each team member stays accountable to the Campaign development requirements.
- Own the high quality campaign delivery rate goal and production efficiency for your audience.
- Identify new processes, talent development and tools required to improve the quality, craft and production efficiency of campaigns each quarter.
- Develop and drive adoption of AI-enabled workflows, processes, and best practices to ensure campaigns are launched with high quality and minimal errors.
- Act as the primary point of contact for Campaign Operations for your line of business, ensuring alignment with company goals and priorities.
- Leverage AI, Braze and in-house marketing platforms to implement sophisticated campaigns, including automation, dynamic content, and A/B testing.
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off
- paid sick leave
- medical, dental, and vision benefits
- 11 paid holidays
- disability and basic life insurance
- family-forming assistance
- mental health program
- equity grants
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
