Specialist, Cabin Standards Support

Transat AT•Montreal, QC

9d•Hybrid

About The Position

In collaboration with the Senior Director, Training and Cabin Standards, the Specialist, Cabin Standards Support acts as a subject matter expert, ensuring cabin standards compliance across the fleet, supporting cabin crew with daily operational questions, and contributing to continuous improvement initiatives related to cabin safety, equipment, and procedures.

Requirements

Post-secondary diploma or degree in a related field, or an equivalent combination of education and experience
A minimum of three (3) years of experience in project management or a related role
A minimum of three (3) years of experience as a Flight Attendant
Strong ability to interpret policies, guidelines, and regulatory requirements
Excellent organizational skills, with strong time and priority management abilities
Proven problem-solving skills and the ability to advocate for compliance while collaborating effectively with multiple stakeholders
High attention to detail, with strong documentation and reporting practices
Ability to travel and work flexible schedules as required, while maintaining Flight Attendant qualifications
Excellent proficiency in MS Office tools (Word, Excel, Outlook, Teams) and demonstrated ease with collaborative digital tools and AI (e.g., Copilot)
Ability to quickly learn and adapt to new technologies
Oral and written fluency in French and English
A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.

Nice To Haves

In-depth knowledge of Transport Canada procedures and regulations
Experience in a previous role as a Flight Attendant Manager, as defined in the Canadian Aviation Regulations (CARs)
Experience using AI to create operational efficiencies

Responsibilities

Act as the subject matter expert for cabin standards, aircraft cabin equipment, and regulatory compliance across various aircraft types
Manage the cabin safety and standards components of projects related to new aircraft, cabin equipment, and product implementation
Liaise with internal departments and external partners to ensure cabin layouts, equipment, and procedures align with manufacturer manuals and regulatory requirements
Schedule and conduct cabin inspections for new aircraft, aircraft returning from C-check, and importation inspections when required
Respond daily to cabin safety and standards questions from cabin crew and stakeholders
Monitor recurring issues, conduct investigations, ensure corrective actions, and develop or update work tools based on findings
Regularly review, update, and contribute to operational documentation and training content (FAM, CSM, announcements, training programs)
Conduct in-flight and ground inspections to assess the quality and compliance of procedures and equipment