Specialist Adoption Architect 3
About The Position
Provides technical expertise through sales presentations, product demonstrations, installation and maintenance of company products. Assists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions. May build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client. May provide software development and consultation to prospective users and/or product capability assessment and validation. Ensures that the product application/solution is functioning according to specifications. May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications. This role provides both pre and post-sales technical support, working with the customer from prior to the sale, through delivery and installation. Incumbents are expected to spend approximately 50% of their time providing pre-sale technical support and 50% of their time providing post-sale technical support. This is an individual contributor role and incumbents are on a sales incentive plan.
Requirements
- Ability to lead and deliver consultative type customer-facing engagements
- Experience with and practical knowledge of DevOps/Automation tools such as Ansible, CI Tools, Git, Python (or other similar/relevant experience)
- Proficient verbal and written English communication skills, with an ability to convey complex information to customers both clearly and concisely
- Demonstrable presentation and facilitation skills
- Experience in defining and gathering goals, requirements, and determining outcomes, which can be used to plan work to be done with customers to ultimately delivery on customer outcomes
- Willingness to travel within the region, visit customers and partners, attend conferences and other events
- Experience with and intimate knowledge of DevOps/Automation tools such as Ansible, CI Tools, Git, Python (or other similar/relevant experience
- Experience in scripting and coding (especially Python)
- Expert level hand-on experience with AAP
- High-level familiarity with Chef, Puppet, Salt, and others in the space
- Significant technical experience in at least one major IT domain, such as Infrastructure-as-a-Service (IaaS) or Platform-as-a-Service (PaaS) solutions
- Experience with Linux-based workloads
- Experience with Continuous integration (CI) and continuous deployment (CD) pipeline
- Experience with Network technologies like Cisco, Juniper, Checkpoint
- Experience with Kubernetes and container-based deployments
- Experience with Public cloud providers such as Amazon Web Services (AWS), Microsoft Azure, Google Cloud, or IBM Cloud
- Experience with Windows-based environment management
- Experience with InfoSec / Security Operations
- Any Red Hat certification
- The ability to self-study and quickly learn and put into practice new topics
Responsibilities
- Executes and documents technical engagements, as defined by the customer’s Success Plan initiatives, that advance the adoption and growth in consumption of Red Hat products
- Conducts reviews of the customer's environment and applications to ensure they are well-architected following Red Hat product best practices
- Identifies and aggregates technical adoption blockers discovered across multiple customers and their solutions into common patterns and sales play resources
- Acts as the Voice of the Customer, sharing insights and best practices and connecting with product leaders to remove technical barriers to adoption
- Stays abreast of Red Hat’s ecosystem and technology changes
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible Spending Account - healthcare and dependent care
- Health Savings Account - high deductible medical plan
- Retirement 401(k) with employer match
- Paid time off and holidays
- Paid parental leave plans for all new parents
- Leave benefits including disability, paid family medical leave, and paid military leave
- Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
