Specialist, Account

BlueCross BlueShield of South Carolina•Columbia, SC

16d•Hybrid

About The Position

Serves as team lead and is responsible for coordinating area processes/tasks to include the following: distribution of work, logging access database, processing group changes, responding to inquiries, training new employees, preparing reports/books/contracts. Description Logistics: This is a full-time position (40 hours per week), Monday through Friday, from 8:30 AM to 5:00 PM, based at 4101 Percival Road location in Columbia, SC. After completing the initial training (which may last up to 90 days), the role will be remote.

Requirements

Associate's Degree Degree Equivalency: 2 years job related work experience
3 years of administrative/clerical support and/or customer service experience.
1 year of experience in a membership/billing/accounts area/role (may be concurrent with the above 3 years).
Good judgment skills.
Effective customer service and organizational skills.
Demonstrated verbal and written communication skills.
Demonstrated proficiency in spelling, punctuation, and grammar skills.
Ability to persuade, negotiate, or influence others.
Analytical or critical thinking skills.
Ability to handle confidential or sensitive information with discretion.
Microsoft Office.

Nice To Haves

Knowledge of booklet ID card preparation, underwriting enrollment regulations, contract formats.
Knowledge of state and federal laws related to private business types of insurance.
Knowledge of standard benefit structures.

Responsibilities

Coordinates and ensures prompt processing of enrollment of new groups, renewals, changes, and cancellations of assigned groups under private business.
Trains and motivates new employees.
Assigns work and monitors work/workload of staff.
Serves as team lead and expert on account administration.
Coordinates with marketing, underwriting, claims, benefit files, and other areas to ensure relevant/appropriate group structure/status/benefits/billing.
Prepares and issues contracts and benefit books.
Drafts custom language as requested and coordinates with printing and graphics for finished products.
Prepares and issues standard and custom id cards.
Coordinates with marketing and data control to design custom cards.
Responds to all inquiries and advises/resolves group and/or member problems.
Prepares/maintains accurate group files.
Coordinates/ensures prompt, accurate processing of the billing/payment processes.
Prepares/submits area reports for management.

Benefits

401(k) retirement savings plan with company match.
Subsidized health plans and free vision coverage.
Life insurance.
Paid annual leave – the longer you work here, the more you earn.
Nine paid holidays.
On-site cafeterias and fitness centers in major locations.
Wellness programs and healthy lifestyle premium discount.
Tuition assistance.
Service recognition.
Incentive Plan.
Merit Plan.
Continuing education funds for additional certifications and certification renewal.