Specialist, Account Management

The Board of Pensions of the Presbyterian Church (U.S.A.)•Philadelphia, PA

About The Position

The role: The Specialist serves as the primary point of contact for employers. The Specialist provides exceptional service and support by consulting with employers for service-related issues, practices, procedures, and benefit elections with professional expertise, care, and compassion. What you will do: Researches, interprets, and promotes the Benefits Plan and Assistance Program, supports onboarding meetings for new employers, communicates and facilitates benefit changes, and provides consultations on Medical Plan pricing. Responds to employers (affiliate employers, church employers, and members) with questions about benefits selection, cost, and administration through 1-800 PRESPLAN, email, and the secure benefits portal. Empowers employers to be the best they can be by serving as a partner in guiding, promoting, selecting, and administering the benefits and programs we offer. Processes member transactions for active and retired employees, such grants offered through the Assistance Program, to support members and employers. Facilitates employer requests to expand benefit offerings and provides consultation on pricing review and determinations and billing.

Requirements

Bachelor’s degree or equivalent experience in lieu of degree
Minimum 3 years’ experience in benefits administration, employee benefits or account management
Proficiency in Microsoft Office suite
Proficiency with computerized benefits administration systems and customer care technologies
An ability to comprehend, interpret, and communicate medical, other health, welfare and retirement benefits information for customer understanding
An ability to build rapport with employers, members, and colleagues using a positive, flexible, creative approach
Strong time management, problem-solving, and critical thinking skills to consult employers on expanding benefit offerings
An ability to take initiative and proactively support and anticipate client needs
Excellent oral, written, interpersonal communication, and presentation skills to explain complex benefit terms in easy-to-understand language
An ability to work well with diverse groups and across all levels of management
An ability, interest and desire to stay current in benefits administration via seminars, industry literature, and formal training and development

Nice To Haves

Salesforce experience is preferred

Responsibilities

Serves as the primary point of contact for employers
Consults with employers for service-related issues, practices, procedures, and benefit elections
Researches, interprets, and promotes the Benefits Plan and Assistance Program
Supports onboarding meetings for new employers
Communicates and facilitates benefit changes
Provides consultations on Medical Plan pricing
Responds to employers with questions about benefits selection, cost, and administration through 1-800 PRESPLAN, email, and the secure benefits portal
Empowers employers to be the best they can be by serving as a partner in guiding, promoting, selecting, and administering the benefits and programs we offer
Processes member transactions for active and retired employees, such grants offered through the Assistance Program, to support members and employers
Facilitates employer requests to expand benefit offerings and provides consultation on pricing review and determinations and billing

Benefits

Medical, dental, and vision coverage
Defined benefit pension plan
403(b)(9) retirement savings plan
Generous paid time off, including sick time, holidays, and 22 days of personal leave
Tuition assistance
Employee Assistance Plan and other health and well-being resources
Employer-paid death benefits with opportunities to purchase additional coverage
Employer-paid Short-Term and Long-Term disability coverage
Access to the Board’s education and grant assistance programs
Discount programs on entertainment, travel, and more
Satisfaction gained from working for a service-oriented employer
Volunteer and other service opportunities in the community at large