Account Management Specialist

Hub Group•Atlanta, GA

12d

About The Position

The Account Management Specialist acts as the primary day-to-day contact for customers within an assigned customer account group which may include retail, durable goods, automotive, electronic commerce providers, etc. The Account Management Specialist will act as the primary liaison between the company and the customers, meeting customer expectations and working with internal Hub Group Departments to resolve any issues for the customer. Once the on-boarding of these customers has occurred, the Account Management Specialist will monitor and report order acceptance, order maintenance and accessorial management by the use of various Hub Group transportation management systems. The Account Management Specialist reports to the Manager, Account Management.

Requirements

Bachelor’s degree in business, logistics, supply chain, or management preferred
Experience in the transportation industry preferred
Experience with EDI processes, Web Tender Portals, fax and other applicable forms of electronic communication preferred
Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word
Highly effective communication, both verbal and written
Attention to detail, organizational skills, and customer focused
Ability to work weekend rotation when scheduled

Responsibilities

Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions
Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges
Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems
Offer alternative transportation solutions as necessary by analyzing internal and external account metrics
Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP)
Communicate with shipper and consignee contacts regarding exception notification and problem resolution
Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools
Maintain quality service by monitoring standards; advising supervisor of potential problems.
Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner
Duties, responsibilities and activities may be assigned or changed from time to time