Lead Specialist- Account Management

Energy Transfer • Newtown Township, PA

11d

About The Position

The Specialist - Wholesale Account Management role supports the efforts of the Wholesale Marketing team in various functions, including report dissemination, account setup, resolving customer service issues, pricing issues, credit concerns, and process improvement projects. The role also oversees DTN updates and manages allocations in the DTN/TABS system. The Specialist - Wholesale Account Management is an integral part of the Wholesale team and plays a critical role in the success of our Wholesale Marketing Division.

Requirements

• 8+ years of industry experience
• Bachelor’s Degree in Marketing or related field
• Equivalent experience and demonstrated equivalent competency may supplant the bachelor’s degree
• Required experience is commensurate with the selected job level:
• The Lead Specialist level requires a Bachelor’s degree or equivalent experience and 8+ years of relevant job related experience
• Working experience with the Microsoft Office Suite, strong Excel skills
• Provide Best-in-Class Customer Service/Team-focused
• Strong interpersonal skills – daily engagement with multiple stakeholders
• Self-starter with ability to multi-task addressing competing priorities in a fast-paced environment
• Able to address customer concerns and bring to an amicable resolution quickly and efficiently.
• Strong attention to detail.
• After-hours availability on occasion

Nice To Haves

• DTN/TABS, Salesforce CRM, and/or RightAngle experience a plus

Responsibilities

• Works directly with the Sales team and other internal/external groups to facilitate the resolution of all customer-related issues quickly and professionally.
• In partnership with our Sales and Supply & Trading teams, manages the daily maintenance and updates of all terminal/customer allocations.
• Responsible for the setup and maintenance of Wholesale marketing customers across our terminal network.
• Generates daily reporting critical to the operations of our Wholesale team – attention to detail is key.
• Serves as key team member on various upcoming process improvement projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees