Account Management Specialist

Constellium•Bowling Green, KY

19d

About The Position

The Account Management Specialist manages communications with our customers, our manufacturing plant, and outside processors/tollers as required. Relationships are developed with the respective contacts at each customer location to assure accurate and timely order fulfillment which drives and sustains continued sales. As our customers and internal operations are dynamic, the role may be on-call to manage customer services tasks during off-hours.

Requirements

High School diploma required
Demonstration of analytical, communication and organizational skills required
Exceptional computer skills required

Nice To Haves

Bachelors degree in Business Management or related field, or 1-3 Years commensurate experience in Account or Delivery Management and/or Supply Chain preferred
Enterprise Resource System (ERP) experience is a plus

Responsibilities

Customer Relations: This position is a key liaison between the organization and our customers acting as a primary contact to customer materials contacts to build and maintain rapport analyzing and anticipating customers’ needs, requiring a high level of communication and organization skills.
Serve as a primary contact point for customers regarding shipments, short-term forecasting through EDI, and system issues
Research and respond to order status inquires, expedite requests, inventory and lead time inquires, and trial requests.
Resolve all customer issues and complaints
Analyze significant discrepancies between the customers forecasted demand and the real consumption developing, communicating, and promoting internal and external action plans to resolve/align
Process and enter orders into the applicable systems as required for products and track progress until their completion
Perform and transmit stocks movements corresponding to the deliveries and pick up locations, monitor and audit inventory for aging and correctness
Ensure pricing is correctly into applicable system per the customer purchase order during the order entry process
Manage supply flow to ensure customer demand covered to ship on time in full, escalating issues as needed
Support Sales and Technical Team members as week as day-to-day operations
Assist in new business program launches- establishing new customer relationships, process and or material flow paths, and system updates/modifications