Account Management Specialist - Northwell

Personify Health•Lake Success, NY

12d•$21 - $25

About The Position

Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future. We're seeking a detail-oriented professional who can support new client onboarding while providing exceptional ongoing service. As our Account Management Coordinator, you'll act as product expert and trusted partner, helping resolve client issues, analyze benefit trends, and support renewals. What makes this role different ✓ Cross-functional collaboration: Work across business functions to ensure client needs are met while maintaining accurate client records ✓ Problem-solving focus: Research issues, access necessary resources, and escalate to appropriate experts for resolution ✓ Strategic support: Assist Account Managers during contract renewal process while supporting open enrollment activities ✓ Client relationship building: Participate in and host client meetings while providing ongoing support and education

Requirements

1+ years experience in health insurance, employee benefits, human resources, or healthcare industry
Experience onboarding new clients and providing account-based service is ideal
Comfortable working with HR Directors and Executives
Clear written and verbal communication style with strong collaboration skills
Ability to build relationships with diverse stakeholders while maintaining professional approach
Detail-oriented approach with strong organizational and analytical abilities
Proactive problem-solving mindset with ability to work independently and as part of team
Commitment to client satisfaction and continuous improvement in service delivery

Responsibilities

Partner with Account Managers to uphold high standards of client satisfaction and relationship management
Act as the primary daily point of contact for Client to resolve problems and provide data.
Build and nurture strong working relationships with client and broker partners
Respond promptly and professionally to client inquiries, escalations, and service issues
Apply critical thinking to identify and investigate systemic issues affecting client members and contribute to effective resolution strategies
Act as the primary daily contact for the benefits teams and brokers for your assigned book of business; ensuring timely and accurate support
Collaborate cross-functionally as client advocate with internal teams to drive resolution of client concerns.
Manage multiple priorities with heightened attention to details and deliverable dates.
Provide updates to client teams with clearly defined and agreeable completion dates.
Communicate clearly and timely with client teams on pending issues.
Follow up frequently on pending issues with various internal stakeholders.
Request Reports as requested by client; Validate accuracy of data and deliver reports timely.

Benefits

Comprehensive medical and dental coverage through our own health solutions (yes, we use what we build!)
Mental health support and wellness programs designed by experts who get it
Flexible work arrangements that fit your life, not the other way around
Retirement planning support to help you build real wealth for the future
Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection
Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage
Professional development opportunities and clear career progression paths
Mentorship from industry leaders who want to see you succeed
Learning budget to invest in skills that matter to your future
People Matter: Inclusive community where every voice matters and diverse perspectives drive innovation
One Team One Dream: Collaborative environment where we celebrate wins together and support each other through challenges
We Deliver: Mission-driven work that creates real impact on people's health and wellbeing, with clear accountability for results
Grow Forward: Continuous learning mindset with team events, recognition programs, and celebrations that make work genuinely enjoyable
Competitive base salary that rewards your success
PTO policy because rest and recharge time is non-negotiable
Benefits effective day one—because you shouldn’t have to wait to be taken care of