Special Unit Surgery Coordinator - Electrophysiology

Cleveland Clinic•Vero Beach, FL

6d•Onsite

About The Position

Join our team at Cleveland Clinic Indian River Hospital and experience world-class patient care at its best. Located in sunny Florida’s Treasure Coast, Indian River Hospital is committed to providing optimal family- and community-focused services. Here, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Special Unit Surgery Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments, with a focus on the Electrophysiology department. This role is essential to maintaining the organization of the office, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic. A caregiver in this position works Monday-Friday from 8:00AM – 4:30PM or 8:30AM – 5:00PM.

Requirements

High School Diploma or GED
Two years related experience in an area providing knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment/OR scheduling OR three years of customer service concierge experience
Proficiency in use of Personal Computers (PC) and general knowledge of PC based systems and software
Knowledge of Microsoft Word and Excel applications
Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access

Nice To Haves

In-depth knowledge of medical terminology and/or CPT/ICD coding

Responsibilities

Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
Validate patient physician information and ensure accurate collection.
Validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing.
Identify patients in need of financial counseling to ensure appropriate payment of services.
Identify services out of insurance plan or requiring referrals; may inform patient of courses of action.
Triage appointments are based on diagnosis, patient preferences and physician specialty.
Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
Perform scheduling both intra- and inter-departmentally as requested by physician orders.
Receive orders and processes as indicated by the provider and schedule according to protocol.
Maximize a department's allocated spaces by scheduling all procedures/surgeries.
Enter appointments into respective programs, both routine and emergency add-on.
Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
Enter all updates, corrections and changes to scheduled procedures/surgeries.
Maintain provider schedules for designated unit.
Coordinate multiple physician schedules.
Maintain familiarity with all appropriate scheduling functions.
Serve as a liaison with the admitting office regarding hospital reservations, update admission information and cancel reservations.
Notify patients of their arrival times per area protocols.
Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
Communicate with all departments to maximize efficiency and expedite the admission process.
Maintain designated space/unit and patient management calendars/ledgers and department data based on area needs.
Communicate with patients and their families to provide detailed instructions, directions and resources available.