Special Systems Technician

Soarin Group • Lincoln, NE

5d

About The Position

Soarin Group is seeking Special Systems Technicians in the Lincoln/Omaha area and surrounding communities. The role provides technical assistance to customers, installs and maintains business phone and VoIP systems, and supports hardware, software, and network equipment. Technicians document work in an incident management system, follow network and security protocols, collaborate with vendors and senior team members, and work to ensure customer satisfaction. The company describes its environment as fast-paced and encourages employees to develop their skills and contribute ideas for improving procedures and processes.

Requirements

• Familiarity with networking fundamentals, including switches, firewalls, LAN, and WAN environments.
• Familiarity with phone systems.
• Resourcefulness and creative problem-solving ability.
• Strong verbal and written communication skills and a professional, positive demeanor.
• A proven track record in high-traffic, customer-focused environments.
• Commitment to delivering outstanding customer service.
• Ability to quickly learn and adapt to a variety of applications, tools, and services.
• Professional attitude and appearance.
• Awareness of team dynamics and how changes may affect colleagues and customers.

Responsibilities

• Respond to support requests and provide technical assistance by phone, email, or on-site.
• Install, configure, maintain, and troubleshoot business phone and VoIP systems.
• Install, change, and maintain hardware, software, and network equipment.
• Maintain accurate inventory records and document all work performed.
• Use the incident management system to track service requests, troubleshooting steps, and communications.
• Follow network and security protocols and provide feedback to improve them.
• Immediately report potential threats or security concerns to senior staff.
• Collaborate with vendors and senior team members to troubleshoot issues or source equipment.
• Stay up to date with technologies and best practices, independently and with guidance from senior staff.
• Ensure customer satisfaction, gather information, diagnose issues, research solutions, and confirm service resolution with customers.
• Recognize issues that require escalation or referral and act accordingly.
• Share customer feedback and suggestions with internal teams.
• Identify and recommend improvements to procedures and processes.

Benefits

• Self-managed time off.
• Medical reimbursement.
• Free life, dental, and vision benefits.
• Cell phone and internet reimbursement.
• 401(k).

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed