Special Projects Coordinator

Bernalillo County•Albuquerque, NM

1d•$61,339 - $96,866

About The Position

The Emergency Communications Special Projects Coordinator supports the effective and efficient operation of the 911 Emergency Communications Center by coordinating, developing, and implementing strategic initiatives, special projects, and operational improvements. The role assists leadership with planning, implementation, and oversight of public safety communication technologies and systems, including Computer-Aided Dispatch (CAD), 911 telephone systems, Next Generation 911 (NG911), radio communications, Geographic Information Systems (GIS), and related technologies. The coordinator supports training, quality assurance, policy development, process improvement, and collaboration with internal departments, public safety agencies, technology providers, and community partners. As the designated Terminal Agency Coordinator (TAC), the role oversees protection of sensitive criminal justice information and compliance with National Crime Information Center (NCIC), Criminal Justice Information Services (CJIS), and applicable state and federal requirements. The position promotes technology modernization, regulatory compliance, operational efficiency, and continuous improvement in emergency communication services. Most essential duties are performed indoors in a climate-controlled environment, on an even, dry, carpeted or tiled floor. The employee works primarily alone, with or without directions, and also works with a group or select team at times. Equipment used includes a telephone, calculator, computer, fax machine, and copy machine; paperwork is also handled. The position requires a bachelor’s degree in a related field and five years of related professional work experience. The successful candidate must complete a post-offer medical examination, follow County safety guidelines, complete assigned FEMA training, possess and maintain a valid New Mexico driver’s license, and complete required supervisor training if applicable.

Requirements

Bachelor’s degree in Public Administration, Business Administration, Emergency Management, Information Technology, Information Systems, Communications, Systems Engineering, or a related field.
Five years of related professional work experience in project management, program coordination, public safety operations, emergency communications, technology systems administration, business process improvement, program analysis, policy development, budgeting, and/or organizational management.
Successful completion of a post-offer employment medical examination.
Adherence to all County safety guidelines.
Completion of all FEMA training assigned to the position.
Valid New Mexico driver’s license by the date of hire and maintenance of a valid license while employed.
Completion of required supervisor training, if applicable.

Responsibilities

Coordinate, plan, and implement strategic projects and initiatives supporting the operational effectiveness, efficiency, and continuous improvement of the 911 Emergency Communications Center.
Provide project management and administrative support to department leadership, including developing project plans, coordinating resources, monitoring milestones, tracking deliverables, and evaluating outcomes.
Coordinate CAD upgrades, updates, enhancements, testing, implementation, and ongoing improvements with technology vendors, IT personnel, and public safety stakeholders.
Coordinate technology initiatives and improvements involving 911 telephone systems, NG911, radio communications, GIS, and other public safety communications technologies.
Monitor technology projects, system performance, and operational requirements to identify improvement opportunities, support modernization, and ensure solutions meet operational needs.
Collaborate with internal departments, municipal and regional public safety agencies, technology providers, and community partners to coordinate projects, resolve operational issues, and implement shared initiatives.
Assist in developing, reviewing, updating, and implementing policies, procedures, guidelines, and operational standards.
Support the development, coordination, and evaluation of employee training related to operational procedures, technology implementations, system enhancements, and regulatory requirements.
Coordinate and support quality assurance and improvement initiatives by reviewing processes, identifying performance trends, evaluating operational practices, and recommending corrective actions and improvements.
Serve as the designated Terminal Agency Coordinator (TAC), overseeing compliance with NCIC, CJIS, and applicable state and federal criminal justice information security requirements.
Coordinate criminal justice information security compliance activities, including documentation, personnel compliance requirements, audits, inspections, training, and corrective action plans.
Liaise with the 911 Emergency Communications Center, criminal justice agencies, regulatory authorities, and other authorized entities regarding terminal operations, access, and information security compliance.
Research, analyze, and evaluate emerging public safety communications technologies, industry standards, regulatory requirements, and operational best practices.
Prepare project reports, presentations, assessments, recommendations, and other documentation for department leadership.
Assist with identifying operational needs, evaluating resource requirements, and coordinating implementation strategies to strengthen emergency communications capabilities and service delivery.