Special Programs Coordinator 41-26
Housing Authority of The City of Austin•Austin, TX
•Hybrid
About The Position
Austin Housing Authority (AHA) is seeking a highly motivated, detail-oriented Special Programs Coordinator to administer Housing Choice Voucher (HCV) and related rental assistance programs and provide customer service to clients and stakeholders. The position supports successful housing outcomes by coordinating tenant- and project-based rental assistance, overseeing the leasing cycle, working with community partners, facilitating agreements and subsidy payments, conducting eligibility reviews, maintaining records, and reporting on grant participation and compliance. The role also involves collaborative case meetings addressing homelessness challenges.
Requirements
- Bachelor's degree from a four-year college or university, or two years of related experience and/or training, or an equivalent combination of education and experience.
- Compassionate, professional customer service skills, particularly with diverse populations, including people with disabilities and people experiencing homelessness.
- Knowledge of HUD programs, affordable housing regulations, the Austin/Travis County Homelessness Response System, and HMIS.
- Strong computer skills, including Google Suite, Microsoft Office Suite, Adobe Acrobat, DocuSign, Emphasys ELITE, and Laserfiche.
- Excellent oral and written communication skills.
- Ability to establish and maintain effective working relationships with external partners, clients, and coworkers.
- Knowledge of general office practices and procedures, business English, and basic arithmetic.
- Knowledge of standard bookkeeping principles, practices, and techniques.
- Knowledge of HUD and Housing Authority policies and practices related to PBRA and HCV programs, regulatory compliance, and the affordable housing industry.
- Valid Texas driver's license.
- Eligibility for coverage under Housing Authority fleet auto insurance.
- Bondability.
Nice To Haves
- Spanish language proficiency.
Responsibilities
- Manage tenant- and project-based rental assistance programs.
- Oversee the leasing process, including referrals, waitlist management, eligibility determinations, inspections, lease-ups, and ongoing compliance.
- Work with outreach teams and homeless service providers to help clients submit applications, collect documents, and maintain compliance.
- Facilitate agreements with property managers and ensure accurate, timely subsidy payments in accordance with program regulations.
- Respond to inquiries about program policies and maintain positive relationships with property managers, partners, and clients.
- Conduct annual and interim reexaminations, calculate rent adjustments, and communicate changes to residents and property managers.
- Enter data accurately and organize client records using digital storage systems.
- Track participation, utilization, and compliance, and prepare accurate reports for assigned grants.
- Attend collaborative meetings with community partners to address homelessness challenges.
Benefits
- Paid sick leave, annual leave, birthday leave, and federal holidays.
- Agency-paid employee health insurance premiums.
- Supplemental health, dental, vision, and life insurance options for employees and family.
- Employee Assistance Program.
- Hybrid work schedule available.
