Special Programs Coordinator 41-26

Housing Authority of The City of Austin • Austin, TX

1d • Hybrid

About The Position

Austin Housing Authority (AHA) is seeking a highly motivated and detail-oriented Special Programs Coordinator to administer the Housing Choice Voucher (HCV) program and provide exceptional customer service to clients and stakeholders. The position supports tenant- and project-based rental assistance programs and works with the U.S. Department of Housing and Urban Development, local government entities, nonprofit agencies, property managers, community partners, and residents to support safe, stable, affordable housing.

Requirements

• Bachelor's degree from a four-year college or university, or two years of related experience and/or training, or an equivalent combination of education and experience.
• Valid Texas driver's license.
• Eligibility for coverage under Housing Authority fleet auto insurance.
• Bondability.

Nice To Haves

• Compassionate and professional customer service skills, particularly when working with diverse populations, individuals with disabilities, and people experiencing homelessness.
• Knowledge of HUD programs, affordable housing regulations, the Austin/Travis County Homelessness Response System, and the Homeless Management Information System (HMIS).
• Strong computer skills, including Google Suite, Microsoft Office Suite, Adobe Acrobat, DocuSign, Emphasys ELITE, and Laserfiche.
• Excellent oral and written communication skills.
• Ability to establish, cultivate, and maintain effective working relationships with external partners, clients, and coworkers.
• Knowledge of general office practices and procedures, business English, and basic arithmetic.
• Knowledge of standard bookkeeping principles, practices, and techniques.
• Knowledge of HUD and Housing Authority policies and practices pertaining to the PBRA and HCV programs, regulatory compliance, and the affordable housing industry.
• Spanish language proficiency.

Responsibilities

• Manage tenant- and project-based rental assistance programs to support successful housing outcomes.
• Oversee the leasing process, including referrals, waitlist management, eligibility determinations, inspections, lease-ups, and ongoing compliance.
• Work with outreach teams and homeless service providers to help clients submit applications, collect documents, and maintain compliance.
• Facilitate agreements with property managers and ensure accurate, timely subsidy payments in accordance with program regulations.
• Respond to inquiries, provide guidance on program policies, and maintain positive relationships with property managers, partners, and clients.
• Conduct annual and interim reexaminations, calculate rent adjustments, and communicate changes to residents and property managers.
• Enter data accurately and organize client records using digital storage systems.
• Track participation, utilization, and compliance and ensure accurate reporting for assigned grants.
• Attend collaborative meetings with community partners to address homelessness challenges.

Benefits

• Paid sick leave, annual leave, birthday leave, and federal holidays.
• 100% of employee health insurance premiums paid by the agency.
• Supplemental health, dental, vision, and life insurance options for employees and family.
• Employee Assistance Program.
• Hybrid work schedule available.

What This Job Offers

• Job Type: Full-time