Special Orders / Phone Operator Support

Ring's End, Inc.•Darien, CT

8d•Onsite

About The Position

Ring's End, Inc. is seeking a determined Special Orders associate / Phone Operator support in Darien, CT in order to keep our retail operations running smoothly. This position earns a competitive pay and is eligible for great benefits, including traditional and Roth 401K, 3% 401K safe harbor company contribution, various medical insurance plans, FSA & DCA, employee discounts on our products and materials, life/accidental death & dismemberment insurance, long & short-term disability, paid holidays, paid time off (PTO), employee assistance program, and a legal counseling program. Are you a hard worker who genuinely cares about your customers and will go out of your way to make them happy? Are you interested in teaming up with an established building material retailer to fortify your skills? If yes, complete our initial 3-minute, mobile-friendly application for this Customer Service / Sales Associate position because we want to meet you! We are a Connecticut-based lumber and building materials retailer serving Connecticut, South County, Rhode Island, and Westchester County, New York. We are a third-generation, family-run company with a rich history dating back to 1902. Guided by a tradition of service and a commitment to innovation, we are dedicated to becoming the premier resource in the building material industry for builders and remodelers, painting contractors, architects, and homeowners. Our growth and success are due to our team of professionals. We employ the best team in the industry, ensuring we maintain a diverse and evolving work environment that values cooperation and teamwork. We look for innovation and continuous improvement in everything we do. We're looking for more to join us!

Requirements

Adaptability to Change - Ability to remain flexible and adjust to shifting priorities, vendor timelines, and incoming order volume.
Strong Communication Skills - Clear, professional communication when contacting customers, coordinating with sales staff, and providing phone coverage.
Order & System Proficiency - Ability to navigate IQ, vendor platforms, and internal order‑processing systems with accuracy and attention to detail.
Basic Mathematical Accuracy - Firm grasp of basic math to verify pricing, costs, and order confirmations.
Organizational Strength - Ability to file orders numerically, manage incoming shipments, and maintain structured documentation.
Phone Operator Reliability - Comfortable providing phone coverage during lunch breaks and serving as the primary Phone Operator every other Saturday.
Positive attitude that contributes to a high company morale
Goal-oriented and self-motivated
Ability to connect with customers and build strong relationships
Effective communicator
Professional presentation

Responsibilities

Notify customers when their materials arrive
Verify order accuracy in IQ
Organize incoming shipments
Prepare essential paperwork for delivery drivers
Keep incoming orders structured and accessible
Support the Hardware Department and Stockroom with UPS/FedEx processing
Maintain clean, reliable documentation for every order
Provide Phone Operator coverage, assisting callers with professionalism and directing them to the right departments
Serve as the primary Phone Operator every other Saturday