Special Orders Coordinator

Vail Resorts•Broomfield, CO

2d•$22 - $27•Onsite

About The Position

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Requirements

High school diploma or equivalent required
Minimum of 2 years of experience in an administrative, customer service, or reporting role
Advanced proficiency in Microsoft Excel and/or Smartsheets
Strong written and verbal communication skills in English
Self-motivated with a proactive, solution-oriented mindset
Demonstrated ability to build effective cross-functional relationships
Strong organizational skills with exceptional attention to detail
Proven ability to manage high-volume workloads and adapt to changing priorities
Ability to lift 50–100 lbs

Nice To Haves

Experience with MMS or inventory control systems preferred

Responsibilities

Assist with reporting, data analysis, and departmental KPI tracking
Provide support for EDI and Vendor Relations during peak seasons
Perform additional administrative and operational tasks as needed
Review and process incoming order requests from stores, customers, and senior leadership via email, Zoho, and B2B platforms
Accurately log referrals and complete missing details (e.g., UPC, pricing, vendor cost)
Create and manage purchase order templates
Source and place orders with vendors, ensuring accuracy and timeliness
Monitor and follow up on delayed or backordered shipments
Communicate directly with customers to confirm product specifications and pricing
Track inbound shipments using carrier systems and vendor communication to provide accurate estimated arrival dates
Identify, document, and manage all direct-to-store shipments
Process inventory receipts in MMS accurately and in a timely manner
Investigate and resolve shipment discrepancies or issues
Communicate shipment statuses and delivery updates to stores and buyers
Support the Loss Prevention team by processing transactions related to lost or damaged rental equipment