Service Coordinator (Customer Support & Work Orders)

MICHIGAN IMPLEMENT INC • Dearborn, MI

12d • $27 - $33 • Onsite

About The Position

Leading Edge Equipment is looking for an organized, customer-focused Service Coordinator to join our team in Michigan, ND. This role is perfect for someone who enjoys working in an office environment, helping customers, and keeping things organized. As a Service Coordinator, you'll be the connection between customers, technicians, and the service manager—helping ensure work orders are accurate, schedules run smoothly, and customers stay informed throughout the repair process. No prior equipment experience is required—we’ll train the right person.

Requirements

• Strong organization and attention to detail
• Friendly and professional communication with customers
• Ability to manage multiple tasks in a busy environment
• Comfort working with computers and learning new software
• A team-oriented attitude and willingness to help where needed

Nice To Haves

• Administrative or office experience
• Customer service experience
• Experience in a service department (automotive, diesel, ag, or heavy equipment)

Responsibilities

• Create and manage service work orders from start to finish
• Communicate with customers about repair status, approvals, and scheduling
• Prepare repair estimates and help coordinate approvals
• Enter technician notes, labor hours, and parts into work orders
• Assist technicians by coordinating needed parts and supplies
• Help schedule equipment pick-up and delivery when needed
• Maintain service records and customer equipment information
• Support daily organization of the service department
• Assist with invoicing and closing completed work orders

Benefits

• Affordable health insurance (single or family) with employer contribution
• Health Savings Account with $1,750 annual employer contribution
• Dental and vision insurance 100% paid by employer
• Life insurance and disability coverage 100% employer paid
• Employee Assistance Program
• Optional wellness program – earn up to $900 per year
• Optional accident, hospital indemnity, and critical illness plans
• 401(k) retirement plan with employer contributions
• Paid holidays and paid time off
• Employee referral program
• Years-of-service recognition
• Career development and advancement opportunities
• Monthly team lunches
• Company events
• Annual celebrations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed