Special Loans Analyst I

Fay Servicing, LLC•Farmers Branch, TX

3d•$19 - $25•Hybrid

About The Position

Fay Servicing is a nationally recognized mortgage servicer known for delivering borrower-focused support and investor-driven results. As a subsidiary of Fay Financial and a key part of The Fay Group, Fay Servicing specializes in managing re-performing and non-performing loans, as well other specialty products like Non-QM, jumbo, business purpose loans. Fay Servicing’s high-touch servicing model emphasizes personalized care, helping homeowners navigate escrow, payments, and hardship solutions with confidence. For clients, we offer a strategic, transparent partnership built on operational excellence, real-time reporting, and regulatory compliance. Fay’s end-to-end servicing capabilities cover early-stage collections, loan modifications, property preservation, and default management. We also offer interim and business purpose servicing, including the infrastructure to oversee renovations and manage rents. Headquartered in Tampa and operating nationwide, Fay Servicing combines deep industry expertise with cutting-edge technology to reduce risk, improve portfolio performance, and ensure an exceptional experience for both borrowers and investors. Reporting to the AVP, Special Loans, this position is responsible for conducting comprehensive assessments of unique loan cases, identifying potential risks and implementing solutions in collaboration with cross-functional teams. This role assists in managing special loan accounts, including those in default, modification or unique situations requiring special handling. The Special Loans Analyst I reviews loan documentation, assesses account status and performs detailed analysis to support decision-making processes. This position collaborates closely with other departments to ensure effective resolution of special loan cases, while maintaining compliance with regulatory requirements and company policies.

Requirements

High school diploma or GED Required; Associate or Bachelor’s degree preferred
1+ years' experience servicing adjustable rates, modifications, simple interest or similar background
1+ years' experience in the mortgage servicing industry
1+ years' experience with ARM, DSI, Step Rate, SCRA, HELOC and other unconventional loan products preferred
1+ years' experience working in a fast-paced work environment preferred
Knowledge of MSP ARM Workstation controls preferred
Strong verbal and written communication skills
Strong interpersonal skills
Demonstrated analytical skills and problem-solving abilities
Good judgment with the ability to evaluate and make decisions
Strong time management skills
Ability to work effectively in a fast-paced, dynamic environment
Customer service/ client orientation with strong execution skills and results orientation
Ability to prioritize numerous tasks and manage shifting priorities
High level of attention to detail and consistency
Flexible, open to change, ability to learn new things quickly
Collaborative; ability to work effectively with others

Responsibilities

conducting comprehensive assessments of unique loan cases
identifying potential risks
implementing solutions in collaboration with cross-functional teams
assists in managing special loan accounts, including those in default, modification or unique situations requiring special handling
reviews loan documentation
assesses account status
performs detailed analysis to support decision-making processes
collaborates closely with other departments to ensure effective resolution of special loan cases
maintaining compliance with regulatory requirements and company policies