Lead, Special Loans Analyst

Fay Servicing, LLC•Farmers Branch, TX

4d•$24 - $30•Hybrid

About The Position

Fay Servicing is a nationally recognized mortgage servicer known for delivering borrower-focused support and investor-driven results. As a subsidiary of Fay Financial and a key part of The Fay Group, Fay Servicing specializes in managing re-performing and non-performing loans, as well other specialty products like Non-QM, jumbo, business purpose loans. Fay Servicing’s high-touch servicing model emphasizes personalized care, helping homeowners navigate escrow, payments, and hardship solutions with confidence. For clients, we offer a strategic, transparent partnership built on operational excellence, real-time reporting, and regulatory compliance. Fay’s end-to-end servicing capabilities cover early-stage collections, loan modifications, property preservation, and default management. We also offer interim and business purpose servicing, including the infrastructure to oversee renovations and manage rents. Headquartered in Tampa and operating nationwide, Fay Servicing combines deep industry expertise with cutting-edge technology to reduce risk, improve portfolio performance, and ensure an exceptional experience for both borrowers and investors. Reporting to the AVP, Special Loans, this position guides and coordinates the work of Special Loans Analysts without direct team management responsibilities. This role is responsible for overseeing the analysis and management of complex and high-risk special loan accounts and facilitates the effective resolution of special loan cases while maintaining compliance with regulatory requirements. Additionally, the Lead Special Loans Analyst works with the AVP to identify risks and implement strategic solutions in collaboration with cross-functional teams. This role involves providing guidance and mentorship to Special Loans Analysts, contributing to their professional development. The Lead Special Loans Analyst is instrumental in maintaining detailed records, preparing comprehensive reports and ensuring effective communication with internal stakeholders. The role may document processes and help define workflows as assigned.

Requirements

Degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED) required
3+ years' experience in Special Loans
3+ years' experience in the mortgage servicing industry
2+ years' experience with ARM, DSI, Step Rate, SCRA, HELOC and other unconventional loan products
2+ years' experience working in a fast-paced work environment
Strong knowledge of Microsoft Office products (Excel, Word and Power Point)
Strong verbal and written communication skills
Strong listening skills with the ability to facilitate meetings and effectively lead discussions
Strong interpersonal skills
Strong analytical skills and problem-solving abilities
Ability to explain decisions and the reasons why to promote understanding and buy-in with others
Solid decision-making abilities coupled with sound judgement
Strong organizational and time management skills
Ability to effectively prioritize numerous tasks and manage shifting priorities in a fast-paced, dynamic environment
Client focused with strong execution skills and results orientation
High-level of attention to detail and consistency; high quality of work product
Flexible, open to change, ability to learn new things quickly
Collaborative work style; team orientation with the ability to provide guidance for working groups
Compliance orientation

Nice To Haves

MSP experience preferred

Responsibilities

Guides and coordinates the work of Special Loans Analysts without direct team management responsibilities.
Oversees the analysis and management of complex and high-risk special loan accounts.
Facilitates the effective resolution of special loan cases while maintaining compliance with regulatory requirements.
Works with the AVP to identify risks and implement strategic solutions in collaboration with cross-functional teams.
Provides guidance and mentorship to Special Loans Analysts, contributing to their professional development.
Maintains detailed records.
Prepares comprehensive reports.
Ensures effective communication with internal stakeholders.
May document processes and help define workflows as assigned.