Special Events Server House of Blues New Orleans

Live Nation Entertainment•New Orleans, LA

4d•Onsite

About The Position

Live Nation Entertainment is the largest live entertainment company in the world, formed by the merger of Live Nation and Ticketmaster Entertainment. It consists of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, e-commerce, and artist management. HOB Entertainment, a division of Live Nation Entertainment, offers exceptional club venues nationwide, featuring various genres of live music, southern-style cuisine, a juke-joint inspired atmosphere, and the World Famous Gospel Brunch. House of Blues has been committed to giving back to the community through the International House of Blues Foundation since its opening on Thanksgiving Day in 1992.

Requirements

Flexible schedule
Working Knowledge of basic food service, responsible alcohol service, drink recipes and garnishes, point of sales systems
2 years work Full Service or Banquet experience interacting with people in a positive environment
Ability to deal with intoxicated guests in a positive and safety minded manner
Must have a valid alcohol awareness certification or be capable of obtaining certification
Tolerance of all cultures, music and art forms

Nice To Haves

Previous Fine Dining Experience
Previous Serving experience in the Hotel and/or Hospitality Industry
Cash handling experience
Experience recognizing valid IDs
Experience in a live music environment

Responsibilities

Liaison between Sales Manager and House of Blues Team Members before, during and throughout the event
Greeting guests in a friendly and courteous manner explaining all specials, promotions and food items on the menu, and assemble food orders
Set banquet tables to meet the function specifications
Set/display food and beverages on buffet tables for delivery to function guests requiring buffet service
Serves at Food and Beverage Functions in accordance with Banquet Event Orders, Banquet Service policies, Banquet Management instruction.
Bus (remove, replace and clear) during and after service, as well as assist in the clearing of banquet rooms at end of service and the reset or refreshing of the room for the next event, as necessary.
Return all equipment to their proper storage area and maintain cleanliness and organization.
Anticipate and respond to guests' needs; make sure guest service is friendly, helpful and fast
Answer guest questions, make recommendations regarding menu pricing, preparation, ingredients and plate presentation, up-sell liquors
Sell the house! Have knowledge of all music, promotional or special events in the venue
Suggestively sell beverages and menu items; take orders
Deliver drinks, maneuvering trays through large crowds
Maintain line of sight/atmosphere control by circulating through your work area throughout shift
Remove dirty glasses, dishes, ashtrays from tables, including the lifting/moving of bus tubs up to 25lbs.
Clean spills, remove food, trash or other obstacles from floor using proper lifting techniques
Maintain House of Blues safety and sanitation standards
Follow housekeeping standards per HOB policy
Keep current on all standard operating procedures
Request identification from any guest who appears to be under 30 years of age
Ensure responsible alcohol service per local ordinance alcohol awareness training and HOB alcohol policies
Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager
Receive payment and process cash, credit card or Travelers check transactions according to HOB policy
Assist other servers and staff as needed
Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift
Other duties as assigned by management.