SPECIAL EVENTS MGR

Lais Hotel Properties L•Niagara-on-the-Lake, ON

8d•CA$40,000 - CA$50,000•Onsite

About The Position

Vintage Hotels & Niagara’s Finest Hotels is currently seeking a Special Events Manager to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team. This posting is for an existing vacancy within Lais Hotel Properties Limited. By applying to this posting, you are applying for opportunities that may be available at any Vintage Hotels or Niagara's Finest Hotels property.

Requirements

Excellent communication skills both oral and written
Extensive food and beverage knowledge
Knowledge of all aspects of conference and catering groups
Post-secondary education preferably in the hospitality industry
Previous background in banquets/catering industry of two (2) years
Good computer skills at intermediate level in word processing

Nice To Haves

Knowledge of computer programs such as Maestro, Microsoft Word and Excel an asset
Previous up-selling and/or sales experience is considered an asset
Demonstrates ability to deal effectively with a variety of people and resolve conflict when necessary
Professional appearance and demeanor, positive and proactive attitude, demonstrates the following qualities: flexibility, dependability and a high level of team orientation and service orientation
Works well in a fast-paced environment
Able to handle stress in a professional manner
Good time management, office administration and organizational skills
Shows initiative
Strong interpersonal skills
Capable of prioritizing a variety of tasks
Confidence in selling and up-selling products and services
Positive sales-oriented personality
Desire to meet goals
Ethical and honest

Responsibilities

Provide personalized and exceptional guest service at every given opportunity
Meeting established up-selling and sales goals
Works closely with the Food & Beverage Manager to ensure details are completed for all events
Coordinates and prepares BEO’s for all functions booked by the Group Sales team
Works with all outlets to finalize all details of function
Books all outside activities and prepares appropriate paperwork for billing purposes
Attends daily Operations and Function meetings
Handles all walk-ins and inquiries
Is on site for his/her co-coordinated events
Assists with complaint resolution
Assists Servers, Bartenders, Porters and Bussers as required during peak times
Meets deadlines and quotes set by Food & Beverage Manager
Ensures all Guest-related problems are brought to the attention of the Food and Beverage Manager in a timely manner
All aspects of client billing
Having a thorough knowledge of Lais Hotel Properties’ products and services
Suggesting additional product and services meeting our Guests’ specific preferences
Assessing Guests’ individual needs to meet standards for additional products and service
Actively seeking ways to meet Guests’ product or service needs
All other duties as assigned