Special Events Logistics Manager - Citizen's House of Blues & MGM Fenway Music Hall

Live Nation Entertainment • Boston, MA

23h • Onsite

About The Position

The Special Events Logistics Manager provides administrative support to the Sales Department, including Senior Sales Manager, Sales Managers and Logistics team; performs special projects as delegated by the Director of Sales for Citizens House of Blues and MGM Music Hall | Fenway. The Logistics Manager is responsible for execution, servicing and detailing of assigned events once booked by the Special Events Department. They are to ensure a smooth and efficient process of an event from the Special Event Order to the actual operation of the function. This position works closely with the Special Events Team in contract negotiations and servicing groups while being a liaison between Special Events and Operations team.

Requirements

• One to three years’ experience in the hospitality industry
• Working knowledge of computers (Excel, Word, databases)
• Basic Mathematical skills
• Entry-level knowledge of restaurant and music hall operations, food preparation.
• Written and verbal communication skills; time management skills.
• Ability to prioritize and organize and work in a fast-paced, high-volume environment.
• Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Responsibilities

• Responsible for execution, servicing and detailing of assigned events once booked by the Special Events Department
• Provides administrative support and assistance to the Special Events Sales Team
• Distribution of all internal and external correspondence
• Maintains departmental files.
• Supervise all aspects of operational set-up and break down of events (equipment needs, rental needs, and set up.
• Coordinates with Production department on all production aspects needed for an event
• Liaison between client and LN Team Members throughout Event.
• Liaison for venue and concessionaire communication and distribution of information internally and externally
• Must maintain a neat, clean and well-groomed appearance (specific venue standard)
• Conduct Event Pre-Shift with Operations Managers and communicate event specifics at Team Member Pre-Shift
• Assures seamless transition for Client from Sales Department to Operations Manager during Event
• Handle all aspects of the Special Event once the special event order (SEO) has been distributed
• Client interaction; conducts site inspections and walk through with clients as requested by SM/DOS
• Assist Sales Manager(s) as requested with special needs by the client
• Participate in meetings such as the SEO Meeting and Production Meeting
• Due to the nature of the hospitality industry; you may be required to work varying schedules to reflect the business needs of the venue
• Maintain files in proper order after the (SEO) has been distributed
• Process all deposits and payments in a timely manner
• Track status of payments made for all events with Sales Managers
• Follow up on all accounts receivable and provide monthly update to Director of Sales and Business Manager
• Verify Deposit / Payments tracking schedules with Sales Manager
• Proper execution and completion of all post event paperwork: Party Recap Sheet and Receipts
• Responsible for proper settlement or payment on night of event with client and entering billing information into POS to generate a final guest check
• Manage staff hours to ensure we are not exceeding our budget
• Collect and update digital content for event marketing
• Special projects as assigned by Director of Sales
• Distribution of final contracted SEO’s to appropriate parties
• Train all staff with regards to the proper techniques and etiquette for service

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed