Spec Information Development

CPS Energy•San Antonio, TX

About The Position

Assists internal and external customers with the New Service Process. Reviews new service requests for completeness and order creation across commercial and residential work types, and handles frontline inquiries about the status of jobs in the queue. The role monitors accelerated residential orders and coordinates with scheduling and utility crews to meet required dates. It processes residential electric and gas service orders, enters billing information and CIAC charges, verifies construction details and work-order completion, and monitors dashboards and work-order statuses. The position also responds to customer, builder, and team-member inquiries; processes construction applications and creates business partner accounts and work orders in SAP; coordinates address creation and verification with external entities; routes plats for review; and helps onboard and train new employees, contractors, and temporary staff.

Requirements

High school diploma or GED.
Well-developed written and verbal communication skills for interaction within the section, across departmental lines, with personnel at all levels, and with management.
Experience in customer service.

Nice To Haves

Bilingual.
Some technical ability to read and interpret engineering, architectural, and construction drawings.
Experience working in SAP, WMIS, and GIS.

Responsibilities

Monitor accelerated residential orders on the site-ready list and coordinate activities with scheduling and UED crews to ensure dates are met.
Query ARM for accelerated temporary and permanent residential electric and gas orders created through the WebPortal; process new underground service and meter orders, enter appropriate information, and create map shots.
Enter billing information from as-built reports, verify installed trench footage, wire size, and soil conditions, enter CIAC charges in ARM, and confirm all tasks are complete before closing orders.
Review team members’ ARM entries, verify CIAC charges, and submit verified charges to SAP for billing.
Monitor the Daily Work Status Dashboard for properly completed tasks and monitor the AUC tab for completed IDSN and IDSS construction work and CIAC that has not been added to work orders.
Monitor the Accelerated Dashboard for incorrectly worked orders that will not progress automatically, and monitor construction work orders that have not been scheduled.
Monitor and work accelerated orders in the Active BCA tab, contact customers to verify whether requested services are still needed, and create refund requests when needed.
Manage incoming Customer Design and Delivery phone calls and emails, answering questions about starting service, obtaining an address, process timelines, inspection requirements, cost estimates, and service availability.
Respond to builders’ questions about the status of electric, gas, temporary service, and turndown requests for underground jobs, and assist team members with work-order questions.
Contact builders or electricians to communicate construction deficiencies for accelerated residential orders.
Process construction applications and create business partner accounts in SAP.
Verify identification through SAP, Accurint, or state databases, and create commercial, residential overhead, and accelerated gas, electric, and temporary work orders, as well as WebPortal applications for new construction.
Create BCAs and forward job packets to intake teams.
Coordinate accurate addressing with USPS, BCAD, and outside entities; work with external entities and developers to address new subdivisions and create addresses in GIS and SAP.
Send non-COSA plats to Right of Way and Residential Development for review.
Assist with onboarding and training new employees, contractors, and temporary staff for each role in IDS.
Perform other duties as assigned.