Spark Ignitor | Customer Experience Leader

AstroWatt Electric • Apex, NC

4d • Onsite

About The Position

Be the First Spark of an Incredible Customer Experience! At AstroWatt Electric, we believe every customer interaction is an opportunity to create trust, confidence, and connection. We aren’t just an electrical company — we are a people-first company that happens to be really good at electrical work. We are looking for a Spark Ignitor to become the heartbeat of our customer experience. This person will be the first friendly voice our customers hear, the person who sets the tone for every interaction, and a key leader in creating the world-class experience AstroWatt is known for. If you are naturally positive, love helping people, enjoy solving problems, and want a role where your ideas actually matter, this could be the perfect fit. This is more than answering phones and scheduling appointments. This is about creating moments that make customers say, “Wow, I’m glad I called AstroWatt.”

Requirements

• Strong communication skills (phone, email, and in-person)
• Excellent organization and attention to detail
• Ability to multitask in a fast-growing environment
• Comfort learning technology and scheduling systems
• A team-first attitude and willingness to jump in wherever needed
• High school diploma or GED
• Valid NC driver’s license and clean driving record
• Ability to pass background check and drug screening

Nice To Haves

• Home services experience is a plus, but the right personality matters more than industry experience.

Responsibilities

• Create an unforgettable first impression for every customer who contacts AstroWatt Electric
• Own the customer journey from the first phone call through follow-up
• Turn questions into confidence and concerns into solutions
• Support our electricians by creating smooth communication between the office and field
• Identify opportunities to improve our systems, processes, and customer experience
• Help build the culture and reputation of one of the Triangle’s fastest-growing electrical companies

Benefits

• Competitive pay
• Performance bonuses
• Growth Opportunities
• 100% Company-Paid Healthcare (Medical, dental, and vision coverage fully paid after 90 days)
• 401(k) With Company Match
• Unlimited PTO After One Year
• Growth & Leadership Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED