Spare Parts Supervisor

Ruhrpumpen, Inc.•Tulsa, OK

About The Position

The Spare Parts Supervisor is responsible for leading, optimizing, digitizing, and automating shareholder wealth by competitively modernizing end-to-end spare parts business development, order fulfillment, and execution processes. This role utilizes modern digital/automation techniques for efficient B2B business and partners closely with all facets of the value chain and stakeholders, including customers, suppliers, distributors, sales, marketing, and internal parts fulfillment teams. The goal is to ensure accurate, digitized, and automated spare parts processes, including parts lists, competitive pricing, and real-time processes for speed, accuracy, and profitability. The role drives all processes to be digital, automated, and modern, leveraging technology to establish aftermarket parts as easy to do business with 24/7/365. The supervisor will proactively review installations, parts lists, and historical data to anticipate customer needs, drive growth, and leverage modern technology for sustainable profitable growth while supporting strategic aftermarket goals and digitally/automating data for efficiency, safety, and ethical practices.

Requirements

High School Diploma or GED required.
Minimum 5 years of experience in rotating equipment environments (preferred).
At least 2 years of experience using MS Office tools.
Knowledge of rotating equipment spare parts, including different types of seals and bearings and digitized B2B business methods.
Understanding of parts configurations, installation requirements, and aftermarket support practices.

Nice To Haves

Experience with BAAN or similar ERP systems is a plus.

Responsibilities

Lead, inspire, and coach the Spare Parts Analyst team, ensuring high performance, accuracy, and on-time delivery, driving efficiency through visionary leadership and persistence.
Demonstrate, prepare, and lead customer value-added processes, aligning with strategic goals and technical/commercial requirements, proactively offering value-added alternatives and solutions digitally and automated, with an eye on Artificial Intelligence (A.I.).
Coach a collaborative culture cross-functionally with internal teams (OSE, Product Line, and Repair & Parts) to support and improve efficient quotation and sourcing processes in a digital/automated manner.
Act as the conduit to manage relationships and desired outcomes with key stakeholders, including all facets of the business process owners – Front End Sales, Marketing, Order Management, Suppliers, Logistics, and Post-delivery entities, ensuring all products are 100% accurate technically and commercially to meet RP and customer standards in real-time.
Lead and ensure effective use of existing quotation tools, reference systems, and strict adherence to RP processes and guidelines, further driving the digitization of business support tools with possible Artificial Intelligence (AI) enhancements.
Lead and constantly analyze stakeholder trends to align current macro-trends, ensuring business flows starting with timely quotations, meeting contractual, commercial, and technical expectations during transactions, and timely/accurate execution, follow-up, and providing a future path to solutions.
Drive customer satisfaction through timely, accurate, and professional quotation support.
Lead, develop, process, and maintain customer price lists in collaboration with third-party vendors and internal stakeholders to meet business profitability objectives.
Regularly review spare parts lists and pricing to ensure competitiveness and alignment with market and customer requirements, and digitize/automate for future deployment.
Provide Marketing and Sales with comprehensive installation and spare parts lists by customer/stakeholder to support growth and retention initiatives.
Work with suppliers and internal teams to manage and improve inventory capacity constraints and order fulfillment barriers, driving root cause improvement and increasing the velocity of transactions and execution.
Drive timely resolution of parts availability issues with a strong sense of urgency and accountability 24/7/365.
Support cost optimization efforts while maintaining high levels of service and up-time for customers.
Create, maintain, and digitize documentation that supports departmental objectives, KPIs, and performance metrics.
Ensure accuracy, consistency, and digital profile of parts descriptions, pricing, and customer data across systems and reports.