Spare Parts Coordinator

Exol•Wilmington, MA

17h•Hybrid

About The Position

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility. The Spare Parts Coordinator supports the service organization by handling sales inquiries, processing orders, and building strong customer relationships. This role requires strong attention to detail, a customer-first mindset, and effective communication skills within the automation and robotics environment. The Spare Parts team plays a critical role in supporting our customer site operations and the broader supply chain organization by ensuring timely delivery of the correct replacement parts required to keep sites running smoothly. Through close collaboration and proactive engagement with our onsite customers, the team drives operational excellence, focusing on delivering best-in-class quality, system reliability, and performance.

Requirements

Minimum of 2 years of experience in inside sales, customer service, or order management, ideally in automation, robotics, or industrial technology.
Strong communication and interpersonal skills.
Proficiency with ERP software (SAP), PLM Software (Teamcenter), CRM Software, and Microsoft Office Suite.
Professional understanding of Excel.
Detail-oriented with excellent organizational and multitasking abilities.
Ability to work collaboratively in a fast-paced, team-oriented environment.

Nice To Haves

Associates degree or equivalent experience in business, sales, supply chain, maintenance, manufacturing or related field preferred.
Knowledge of spare parts, inventory management, or supply chain processes is a plus.

Responsibilities

Assist in managing the sales pipeline for spare parts and components.
Accurately process and manage customer orders, ensuring timely delivery and providing regular status updates to maintain a high level of service.
Respond promptly to customer questions about product availability, pricing, and order status.
Collaborate with inventory, logistics, and service teams to ensure parts availability and resolve order issues.
Submit requests to update customer records in the CRM.
Run reports in SAP and analyze data to send weekly emails to customers with open order status updates.
Manage the Return Material Authorize (RMA) request for materials and parts returned.
Ensure customer sites provide critical documentation (ie; why replacement is needed, info required for Quality to perform RCA), identify sales order changes, and potential budget adjustments.
Identify and escalate delivery delays that may impact customer site service levels.
Contribute to continuous improvement initiatives to streamline sales and order processing workflows.