Spare Parts Specialist

Ponsse•Grand Rapids, MI

1d•Onsite

About The Position

Ponsse is one of the world’s largest manufacturers of cut-to-length forest machines. We are focusing on succeeding with our customers and oriented to people. We want to be the preferred partner for responsible forestry and to reach that we combine great people working together with high tech machinery and cutting-edge digital technologies. Spare Parts Specialist Non-Exempt – Hourly Reports to Aftersales Manager Summary/Objective Contributes to managing inventory and ordering parts and works to meet customers’ needs. Has strong interpersonal skills, establishing rapport with customers in person and on the phone and asking questions that help to locate the needed parts or service and any related parts or service in which customers might be interested. Must know which parts are in inventory, require reordering, or must be specially ordered. Assists the manager in resolving discrepancies between the computer inventory and the actual parts available in bins. Obtains the information needed to place special orders and ensures that the correct parts are sent. Must research the availability of certain parts, either within the retail facility or from other sources as necessary and must be able to search part numbers using the computer or standard catalogs. Is aware of seasonal requirements for parts that arise as a result of recalls or specials in the Service Department.

Requirements

Communication Proficiency.
Organizational Skills.
Ability to multi-task.
Time Management and Continuous Improvement.
Technical Capacity – must be proficient in Excel.
Customer/Client Focus.
Parts Ordering.
Inventory Management and Analysis.
Quality Control.
Proficiency with Microsoft Excel
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
Speak English fluently.
Mid to high level computer operation and troubleshooting skills
Ability to self-start and work alone.
Must communicate clearly in person and on the phone and must be willing to initiate calls to customers to give and receive information.
Must be alert to sales opportunities by taking the time to ask customers questions and provide information about parts and services.
Is able to effectively communicate with all other departments in the dealership.
Is able to work independently, managing his or her time and workflow.
Ability to lift up to 75 pounds
Ability to lift parts, bending or standing as necessary as well as the ability to lift, push, pull items when gathering parts for customers.
Ability to resist pressure when assembling hydraulic hoses.

Nice To Haves

Previous service parts experience preferred.

Responsibilities

Ability to receive customers, establish rapport, and determine and attend to customers’ needs
Ability to match customers’ needs with appropriate parts or services
Knowledge of and ability to monitor inventory in order to determine which parts require special ordering
Knowledge of parts counter procedures, such as requiring prepayment for special orders, etc.
Ability to search part numbers or to use the computer and standard catalogs
Ability to monitor bins and determine which parts need reordering
Ability to accurately track parts
Ability to monitor lost sales for inventory control
Ability to assist the Parts Manager in analyzing and resolving discrepancies between computer inventory and actual parts on hand
Knowledge of procedures for ordering special parts or parts with no published part numbers
Ability to identify and acknowledge the receipt of warranty (used) parts
Manufacture and assemble hydraulic hoses