Appointment Specialist

Farris Motor Company • Jefferson City, TN

2d • $60,000 - $125,000 • Onsite

About The Position

Farris is looking for a Spanish Speaking Customer Representative who enjoys helping people, building relationships, and creating a great customer experience. Automotive experience is not required. We provide paid training, weekly pay, performance-based compensation, and access to more than 1,000 incoming customer leads each month. Our Spanish-speaking customer base continues to grow, and we are looking for one person who can help customers feel comfortable, understood, and confident throughout their vehicle-buying experience. If you are bilingual in English and Spanish, friendly, dependable, coachable, and motivated to build a successful career, we want to meet you.

Requirements

• Fluency in both Spanish and English is required for this position.
• Fluent in Spanish and English
• Friendly and comfortable talking with people
• Patient and a good listener
• Confident building relationships
• Dependable and organized
• Positive and professional
• Coachable and willing to learn
• Comfortable communicating by phone, text, email, and in person
• Comfortable using computers and customer management systems
• Motivated to achieve goals and increase earning potential
• Available to work a full-time retail schedule, including Saturdays

Nice To Haves

• Previous customer service or sales experience can be helpful, but automotive experience is not required.
• Experience in customer service, restaurants, hospitality, retail, wireless sales, banking, insurance, sales, or another customer-facing position can be helpful.

Responsibilities

• Assist Spanish- and English-speaking customers
• Respond to incoming phone and internet inquiries
• Welcome customers and learn what they need
• Communicate with customers by phone, text, email, and in person
• Schedule and confirm customer appointments
• Follow up with prospective customers
• Help customers identify vehicles that fit their needs and budget
• Explain vehicle features and available options
• Assist with vehicle demonstrations and test drives
• Help customers understand the vehicle-buying process
• Maintain accurate customer information and follow-up activity
• Build relationships with customers after their purchase
• Develop repeat and referral business
• Work with management throughout the purchasing process
• Provide a professional and welcoming customer experience

Benefits

• $60,000–$100,000+ annual income opportunity
• Weekly base pay
• Commission and monthly performance bonuses
• Paid training
• Guaranteed pay opportunities for qualified candidates during training
• More than 1,000 incoming customer leads each month
• Growing Spanish-speaking customer base
• Consistent customer and appointment opportunities
• No Sundays
• No late nights
• Healthcare benefits
• Matching 401(k)
• Paid vacation
• Paid holidays
• Employee discounts
• Career advancement opportunities
• Long-term opportunity with a family-owned company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed