Spanish Medical Interpreter

Banner Health•Phoenix, AZ

1d•Onsite

About The Position

The Spanish Medical Interpreter will be an important part of the healthcare team, providing English/Spanish interpretation services for patients/companions with limited English proficiency that are encountered throughout the hospital, including patient/provider communication. The interpreter will be involved during every aspect of the patient stay, from registration to discharge. Effective communication skills and knowledge of medical terminology are required. Banner University Medical Center Phoenix is a nationally recognized academic medical center focused on coordinated clinical care, expanded research activities, and nurturing future generations of highly trained medical professionals. The Phoenix campus has over 730 licensed beds, several unique specialty units, and is the home for medical discoveries through its collaboration with the University of Arizona College of Medicine - Phoenix. The campus also includes fully integrated multi-specialty and sub-specialty clinics.

Requirements

Must possess a level of knowledge typically acquired through the completion of an associate's degree in communications or health care related field or equivalent experience.
Requires fluency in English and target language of interpretation and a proficiency level typically achieved with 1 year of experience as an interpreter.
Requires an understanding of medical terminology.
Effective 9/1/2019, all new hires or transfers into the role must pass a written and oral exam with a score of 75% or above.
Must demonstrate effective communication skills, problem solving, strong human relations skills, organizational and time management skills and flexibility in responding to multiple demands.

Nice To Haves

Bachelor’s degree in communications or health care related field.
Completion of a medical interpreter skills training course including learning the code of ethics and standards of practice.
Additional related education and/or experience preferred.

Responsibilities

Acts as a conduit of information for all clinical services including medical terminology and support services, policies and procedures to LEP patients.
Interprets patient and/or family questions or concerns to appropriate healthcare staff to optimize the patient care experience.
Documents accurately, completely and clearly all interpretation services.
Serves as a cultural mediator, as necessary and when appropriate, to enhance communication between patients/family, as it relates to medical care.
Acts as a neutral party in the role as a conduit of information between health care staff and patients and families.
Confers with supervisor on any unusual situations.