Spanish Healthcare Interpreter I - FT In-Person, M-F days MyersPark/NorthPark

American Addiction Centers•Charlotte, NC

4d•Onsite

About The Position

This is a full-time, in-person role for a Spanish Healthcare Interpreter I, working Monday to Friday from 8 AM to 5 PM. The position is located at MyersPark/NorthPark and is part of the Language Services department. The interpreter will proactively respond to requests for language access in a healthcare setting, including in-person, telephone, and video interpreting, as well as basic translation. The role involves leveraging technology, troubleshooting basic application issues, maintaining relationships with internal customers, making decisions about interpreter modalities, and striving to contain costs. The interpreter will interpret information regarding patients' and families' healthcare needs, acting as a conduit for accurate and concise interpretation while considering cultural implications and idiomatic language differences. Additionally, the role includes acting as a cultural broker by educating caregivers on patient cultures in relation to healthcare, adhering to professional conduct standards, executing job duties ethically, and following national practice standards. Basic written translation within department guidelines and serving as a cultural mediator are also key functions.

Requirements

High school diploma required.
1-year related experience required.
Knowledge of medical terminology and prior experience in a healthcare setting is required.
Demonstrated knowledge of oral/written language pair competency by successful completed an Interpreter Language Assessment required.
Must lift a minimum of 10 pounds to shoulder height.
Must speak English and foreign language in simple, understandable terms, and have an intact sense of sight and hearing.
Must be mobile throughout entire healthcare system.
Must be able to deliver language access via in-person, telephone and video remote modalities.

Nice To Haves

Bachelor's degree preferred.
National medical interpreter certification preferred.
Completion of 40-hour Medical Interpretation Training Program within 1 year of hire required.

Responsibilities

Proactively responds to requests for language access in a healthcare setting, including in-person, telephone, and video interpreting, and basic translation.
Leverages the use of technology, as needed, to deliver services in a variety of different modalities.
Troubleshoots basic application issues with software and customer as needed.
Maintains relationships with internal customers and makes key decisions regarding appropriate interpreter modalities.
Strives to contain costs at all times and leverages vendor relationships as needed.
Interprets information regarding the patient's and family's healthcare needs, including patient education, appointments, discharge instructions, procedures, emergency encounters, and assessments.
Serves as a conduit to interpret as accurately and concisely as possible while considering cultural implications and idiomatic language differences.
Acts as a cultural broker by educating caregivers on the understanding of patient's culture in relationship to healthcare.
Fully abides by the healthcare system's professional conduct standards, executes job duties in an ethical manner, and follows national practice standards.
Translates basic written information as needed and within department guidelines.
Serves as a cultural mediator and educate customers appropriately.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program