Spa Women's Locker Room Attendant, Part-Time

HOUSTONIAN CAMPUS LLC•Houston, TX

49d•Onsite

About The Position

The Spa Women's Locker Room Attendant is primarily responsible for the smooth, efficient operation of the locker rooms, float pool, restrooms, relaxation rooms, and tranquility rooms according to The Houstonian Spa’s training and standards. The role supports guest satisfaction and helps maintain the luxury standards and reputation of The Houstonian Hotel, Club & Spa through discretion, professionalism, and attentive service. The attendant ensures guests’ needs are met, supplies are available, and facilities are clean and safe. The role includes monitoring guest use of facilities, maintaining outdoor pools, Jacuzzis, and steam rooms, maintaining locker assignments, refreshing and removing linen, reporting safety or maintenance issues, and assisting other departments when needed. Employees must attend training and staff meetings, maintain confidentiality, and be prepared for schedule changes based on business needs. Weekend work is part of the position.

Requirements

High school degree preferred.
Must speak fluent English.
Must be able to perform guest service, cleaning, and locker-room maintenance responsibilities.
Must be able to deal with people professionally under pressure.
Must be flexible with work scheduling and report on time for scheduled shifts.
TABC and Food Handler’s Certification required.
Must maintain confidentiality regarding in-house practices and information about co-workers and clients.
Must present a professional appearance and treat others with courtesy, respect, honesty, accountability, and friendliness.
Must be able to meet physical requirements for at least an eight-hour shift, including frequent standing, walking, climbing ladders and stairs, kneeling, reaching overhead, and lifting and carrying objects weighing up to 20 pounds.
Must wear gloves when waxing or performing extractions; contact with open wounds or blood pathogens is not allowed.
Must communicate effectively one-on-one with guests, members, and customers and use a two-way radio to communicate clearly and accurately with co-workers.
Must be able to read instructions, reports, and log sheets; use computers and PDAs in varying light conditions; and produce, read, and understand reports, including security, incident, and police reports.
Must be able to analyze written information from a variety of sources and communicate report contents effectively.
Must work safely with chemicals according to SDS sheets and applicable laws, codes, and regulatory requirements.

Responsibilities

Follow standard policies and procedures and provide cordial, efficient, professional service focused on guest satisfaction.
Work cooperatively with management and associates across Houstonian departments, maintaining a positive attitude and supporting common goals.
Ensure guest needs are met, supplies are available, and facilities are clean and safe.
Report and document safety hazards, unsafe conditions, practices, or procedures to management immediately.
Follow The Houstonian and Trellis guest-service standards and refer guest problems or complaints to management.
Maintain the appearance and cleanliness of public areas and assist in maintaining any area as needed.
Monitor guests and explain proper facility use, helping prevent unsafe use or overuse of facilities.
Monitor and maintain outdoor pools, Jacuzzis, and steam rooms, and notify management when servicing is needed.
Maintain accurate guest locker assignments.
Assist other departments as necessary, including Hair and Nail and Food and Beverage.
Attend training sessions and staff meetings, including Houstonian training classes offered upon hire.
Refresh clean linen and remove dirty linen from pool areas.
Clock in and out at every shift and report and turn in lost-and-found items to management.
Report spa maintenance problems to the proper authority.
Support fellow staff members with compassion and maintain client and spa business confidentiality.
Perform other duties as assigned.