ON CALL Spa Therapist

AccorHotel • Miami Beach, FL

7h

About The Position

The Spa Therapist performs massage, body, and skin care treatments in accordance with established protocols and brand standards. The therapist consults with guests to identify their needs and tailor services, prepares and sanitizes treatment rooms, maintains treatment records and guest preferences, and provides attentive, personalized service while respecting guest privacy. The role also supports spa operations, including opening and closing duties, required training and meetings, and coordination with the Spa Coordinator and other team members. Spa Therapists must follow applicable health, safety, hygiene, and local regulations, promote a tranquil wellness environment, and promptly report maintenance issues or guest concerns to the Spa Manager. Related lateral service tasks may be assigned as needed to support exceptional guest service. The position is permanent and full-time, with a flexible schedule that may include weekends, evenings, and holidays.

Requirements

• At least 2 years of experience as a licensed massage therapist or esthetician in a luxury spa or hospitality setting.
• Current state or local license or certification in massage therapy and/or aesthetics, as applicable.
• Proficiency in a variety of massage techniques and/or skin care treatments.
• Knowledge of anatomy, physiology, and contraindications related to spa treatments.
• Strong customer service and interpersonal skills and the ability to create a welcoming, calming environment.
• Excellent communication skills to understand guest needs and explain services or products clearly.
• Ability to maintain confidentiality and discretion.
• Attention to detail and commitment to hygiene and cleanliness standards.
• Ability to work a flexible schedule, including weekends, evenings, and holidays.
• Team-oriented attitude and willingness to support colleagues.
• Professional appearance, demeanor, and grooming consistent with luxury hospitality standards.
• Maintain a neat, clean, and well-groomed appearance and follow department uniform guidelines.

Nice To Haves

• Experience using SpaSoft or similar spa scheduling and POS systems.

Responsibilities

• Perform massage, body, and add-on treatments in accordance with established protocols and brand standards.
• Consult with guests to determine individual needs and tailor treatments accordingly.
• Maintain cleanliness and sanitation of treatment rooms, equipment, and work areas before and after services.
• Prepare treatment rooms with supplies, linens, and products before guest arrival.
• Provide attentive, personalized service to ensure guest comfort and satisfaction.
• Maintain accurate records of treatments and guest preferences.
• Uphold confidentiality and professionalism and respect guest privacy and boundaries.
• Follow health, safety, and hygiene regulations, spa policies, and applicable local laws.
• Attend required training sessions and departmental meetings.
• Assist with spa opening and closing duties as needed.
• Coordinate with the Spa Coordinator and team members to support seamless guest flow.
• Promote wellness and relaxation and contribute to a tranquil, welcoming spa environment.
• Report maintenance issues and guest concerns promptly to the Spa Manager.
• Communicate clearly with venue teams and team members, listen to requests, respond appropriately, and provide accurate information.
• Remain calm and alert during emergency situations.
• Use good judgment when making decisions and adapt procedures to unusual situations.
• Perform related lateral service tasks as needed to support guest service.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed