Spa Supervisor

Makeready LLC•Nashville, TN

1d•Onsite

About The Position

At The Joseph, we believe exceptional hospitality is found in the details—the thoughtful interactions, personalized experiences, and genuine care that leave a lasting impression. We are seeking an experienced and service-driven Spa Supervisor to join our Spa team and help deliver an elevated wellness experience reflective of our luxury standards. Reporting directly to the Spa Director, the Spa Supervisor is a hands-on leadership position responsible for supporting the daily operation of the Spa while serving as a resource and role model for the Spa team. This position combines supervisory responsibilities with direct guest interaction, with approximately 70% of the role dedicated to Spa Concierge responsibilities.

Requirements

Previous Spa experience, preferably within a luxury hotel, resort, or high-end spa environment.
Previous supervisory or leadership experience.
Experience with or strong working knowledge of Book4Time.
Knowledge and understanding of Forbes Travel Guide service standards and luxury hospitality expectations.
Experience with inventory management and retail operations.
Previous experience creating or managing team schedules.
Exceptional guest service and interpersonal skills.
Strong verbal and written communication skills.
Confidence handling guest concerns and service recovery situations.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
A collaborative leadership style and willingness to be hands-on in daily operations.
A genuine passion for hospitality, wellness, and creating memorable guest experiences.

Responsibilities

Support the Spa Director with the overall day-to-day operation of the Spa.
Lead by example in delivering warm, personalized, and anticipatory luxury service.
Manage spa bookings, appointments, modifications, and guest requests.
Answer incoming calls and provide knowledgeable, professional assistance regarding spa services, treatments, amenities, and availability.
Utilize the Book4Time spa reservation platform to effectively manage appointments and guest information.
Welcome guests and provide an exceptional experience throughout their Spa journey.
Monitor guest satisfaction and assist with service recovery, resolving concerns thoughtfully, professionally, and with appropriate urgency.
Support the Spa Concierge/front desk operation, including check-in, check-out, appointment coordination, and daily administrative needs.
Assist with team scheduling to ensure appropriate coverage based on business and operational needs.
Support inventory management, product organization, and assist with scheduling.
Promote Spa retail products and services through genuine product knowledge and personalized recommendations.
Help maintain Spa presentation, cleanliness, organization, and readiness according to luxury and Forbes service standards.
Provide coaching, guidance, and operational support to Spa team members.
Communicate effectively with Spa leadership and other hotel departments to ensure a seamless guest experience.
Assist with opening and closing procedures and other daily Spa operational responsibilities as needed.