Med Spa Supervisor

Sirius Day Spa, Salon, and Med Spas • Lakewood Ranch, FL

9d • Onsite

About The Position

Sirius Day Spa is looking for a motivated, dependable, and sales-driven Spa Supervisor for our Lakewood Ranch location. This is a hands-on front desk position with supervisory responsibilities. The Spa Supervisor will work directly at the front desk alongside the Guest Services team and is expected to lead by example. The right candidate enjoys working with guests, is comfortable with sales, takes initiative, and can help keep a busy spa organized and running smoothly.

Requirements

• Previous spa, salon, hospitality, retail, or customer service experience
• Supervisory or leadership experience preferred
• Strong customer service and communication skills
• Comfortable with sales and asking for the sale
• Ability to lead while also being an active member of the front desk team
• Positive, professional, dependable, and organized
• Able to multitask in a busy environment
• Comfortable handling guest concerns and solving problems
• Available to work a flexible schedule, including evenings and weekends as needed

Nice To Haves

• Medical spa experience and/or Medical Assistant experience is a plus

Responsibilities

• Answer phones and assist guests with scheduling and service questions
• Book, confirm, and manage appointments
• Check guests in and out
• Actively sell memberships
• Recommend and sell retail products
• Upsell services and enhancements
• Rebook guests for future appointments
• Help fill cancellations and open appointment times
• Promote current specials, packages, and gift cards
• Provide excellent guest service and resolve guest concerns
• Support and supervise the front desk team
• Coach the team on sales, memberships, rebooking, and guest service
• Monitor the appointment book and help maximize provider schedules
• Ensure front desk procedures and spa standards are followed
• Assist with opening and closing responsibilities
• Maintain a clean, organized, and professional front desk and retail area
• Communicate daily needs, concerns, and team performance to the Spa Manager

Benefits

• Commission
• Bonus Opportunities
• ability to grow within the company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed