Spa Senior Administrative Assistant

Marriott•Chula Vista, CA

About The Position

This position involves a variety of administrative tasks to support spa operations. The role requires entering and retrieving information from computer databases, preparing documents, handling mail, and maintaining filing systems. Additionally, the position involves direct guest interaction, ensuring a positive experience according to company standards, and maintaining professional conduct and appearance. The role also emphasizes teamwork and communication with colleagues. The company, Gaylord Hotels, part of Marriott International, is committed to diversity and inclusion, providing opportunities for associates to grow and develop.

Requirements

Proficiency in using a keyboard, mouse, or trackball for data entry and retrieval.
Ability to use computers, mail, and facsimile machines for information transmission.
Experience operating standard office equipment.
Skills in word processing, spreadsheet, database, or presentation software.
Ability to handle incoming and outgoing mail.
Experience creating and maintaining filing and organization systems (computer- and paper-based).
Ability to compile, copy, sort, and file records.
Ability to enter and locate work-related information using computers and/or point of sale systems.
Adherence to company policies and procedures.
Professional and clean uniform and personal appearance.
Maintenance of confidentiality of proprietary information.
Protection of company assets.
Ability to welcome and acknowledge guests according to company standards.
Ability to anticipate and address guests’ service needs.
Ability to assist individuals with disabilities.
Ability to speak with others using clear and professional language.
Ability to prepare and review written documents accurately and completely.
Ability to answer telephones using appropriate etiquette.
Ability to develop and maintain positive working relationships.
Ability to support team to reach common goals.
Ability to listen and respond appropriately to the concerns of other employees.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Responsibilities

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
Transmit information or documents using a computer, mail, or facsimile machine.
Operate standard office equipment other than computers.
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Enter and locate work-related information using computers and/or point of sale systems.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information and protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.